Lead Community Care Manager

6 days ago

Yarmouth, Nova Scotia, Canada VON Canada Full time

Job Overview:

VON Canada is a non-profit organization providing clinical, personal, and social support to individuals who want to live life to the fullest while remaining in their own homes and communities.

About the Role:

We are seeking a highly skilled and dedicated Lead Community Care Manager to join our team. As a key member of our management team, you will be responsible for providing professional leadership and practice guidance to staff, ensuring the delivery of safe, effective, and quality client care within your program area.

Key Responsibilities:

  • Directs and monitors the delivery of client care services, day-to-day functions, and performance of front-line staff in accordance with current regulatory guidelines and VON policies, procedures, and standards.
  • Assists staff in completing risk assessments, investigations of issues, injuries, and reporting related to client or employee incidents.
  • Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.
  • Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are completed.
  • Applies a working knowledge of relevant collective agreements and application of local labor rules in daily decision-making activities.
  • Participates in budget preparation, financial performance management, and measurement reports.
  • Participates in local, regional, or national teams or committees as required, such as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment and Retention.
  • In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or programs.
  • BUILDs and sustains strategic relationships with current, new, and prospective VON partners and community organizations.
  • Receives and documents all employee, family, and client complaints or issues related to service delivery; engages other VON managers in resolving the issue or complaint and escalates, if required, to the appropriate Director.
  • Participates on the on-call rotation.
  • Ensures occupational health and safety policies, programs, and activities are performed by staff, in compliance with VON's health and safety policies and guidelines and the Occupational Health and Safety Act.
  • Assesses and documents community needs and assists in developing business and funding proposals to meet emerging opportunities.
  • Provides support for department presentations and reports.
  • Completes reports for internal and external stakeholders conducting relevant analysis and ensuring timely submission.
  • Completes risk assessments, investigations of issues, incidents, or injuries as required.
  • FACilitates front-line staff development and growth using a team approach and working in concert with the practice leaders, educators, preceptors, and clinical experts to facilitate excellent outcomes for quality care delivery, client service, and provider safety, and service provider competence. This includes, but is not limited to, use of competency assessments, annual performance development plans, individual learning plans, referral to practice educators, and ongoing mentorship.
  • Provides service provider personnel with access to clinical advice, support, and clinical reference resources.
  • Assists with the delivery of in-home care services, as required.

Required Skills and Qualifications:

  • Excellent critical thinking, assessment, and problem-solving skills.
  • Strong attention to detail.
  • Excellent verbal and written communication skills.
  • Proficient in using Microsoft Office software, including PowerPoint, Word, Excel, and Outlook.
  • Demonstrated ability to effectively structure daily work activities with minimal supervision.
  • High level of organizational and interpersonal skills.
  • Able to work under pressure in a fast-paced environment while balancing competing priorities.
  • Ability to exercise innovation and identifying opportunities by practicing LEAN principles and methodologies.
  • Strong public relations and networking skills.
  • Demonstrated skillsets in leadership and team building.
  • Ability to accept and facilitate change.

Salary and Benefits:

The estimated salary for this role is $80,000 - $110,000 per year, depending on experience.

We offer a comprehensive compensation package, including extended health care, employee assistance program, and defined benefit pension plan.

Location:

This position is located in-person at our office.

How to Apply:

If you are a motivated and experienced healthcare professional looking for a challenging role, please submit your resume and cover letter to us.

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