Customer Success Manager

4 weeks ago


Montreal, Quebec, Canada Adoc Talent Management Full time
Customer Success Manager

Adoc Talent Management is seeking a highly skilled Customer Success Manager to join its client, a pioneering software company dedicated to making the aviation industry more sustainable through digital technology.

The company has been at the forefront of developing an eco-flight solution (SaaS) that optimizes fuel consumption and reduces CO2 emissions. Leveraging Big Data, Artificial Intelligence, and Machine Learning algorithms, the software analyzes aircraft black box data to provide actionable insights.

As a Customer Success Manager, you will be responsible for a portfolio of customers, acting as a trusted advisor to ensure their success and satisfaction. You will work closely with customers to develop tailored success plans, identifying opportunities for growth and improvement.

Key responsibilities include:

  • Onboarding, training, and support for airlines' users
  • Boosting customer adoption and engagement
  • Monitoring customer satisfaction and ensuring it remains at the highest level
  • Conducting analysis to optimize airlines' operations, with dedicated consulting offers and in relation with upsell of new products
  • Advocating and liaising with internal teams to improve customer experience and share customer requirements
  • Providing pre-sales technical support to the Marketing & Sales team

Requirements:

  • Bachelor's or Master's degree in Aeronautics or a relevant discipline for the aviation industry
  • Experience with aeronautical, flight, or airline operations: performance, aircraft life monitoring, operations, regulation, planning
  • Ability to advise customers by analyzing data and proposing improvements
  • Autonomous and rigorous in managing a portfolio of customers
  • Transverse project management with customers and internal teams
  • Previous experience with customers and international exposure
  • Fluent in English (mandatory), good level in French (or open to learn it), Spanish and Portuguese are assets
  • Private or commercial aircraft pilot license, an asset

This is an exciting opportunity to join a dynamic company that is shaping the future of sustainable aviation. If you are a motivated and experienced professional with a passion for the aviation industry, we encourage you to apply.



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