Help Desk Operations Manager

5 days ago


Ottawa, Ontario, Canada Myticas Consulting Full time

Myticas Consulting is a leading provider of IT services, and we are seeking a seasoned Help Desk Operations Manager to join our team. As a key member of our Service Desk Operations team, you will be responsible for managing the day-to-day operations of our help desk, including resolving technical issues and providing exceptional customer service.

About the Job

The ideal candidate will have extensive experience in IT service management, with a proven track record of delivering high-quality results in a fast-paced environment. They will be responsible for managing a team of technical support specialists, ensuring that all technical issues are resolved efficiently and effectively, and maintaining positive relationships with clients.

Key Requirements
  • Minimum 2-5 years' experience in an IT Service Desk / Help Desk / Technical Support role
  • Bilingual in both official languages (French and English)
  • Must hold a Government of Canada Secret Clearance
  • Experience with ticketing tools such as ServiceNow, Remedy, JIRA Service Desk, etc.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply.


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