Front Desk Coordinator
5 days ago
Company Overview
">We are a leading provider of holistic health services, dedicated to helping people achieve their goals and live their best lives. Our mission is to reinvent the rehab industry by delivering a differentiated experience and quality of care.
Job Description
">We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Front Desk Coordinator, you will be responsible for providing exceptional service and hospitality to our clients, managing all aspects of clinic front desk operational tasks, and contributing to the clinic's sales objectives.
Key Responsibilities:
">- ">
- Manage all aspects of clinic front desk operational tasks, including scheduling, billing, and client communication.">
- Ensure all claims, invoices, transactions are submitted and filed accurately.">
- Maintain clean, consistent client notes for seamless service to each client.">
- Consistently monitor and maintain clinic organization and cleanliness, including regular sanitization of the space, cleanup of movement tools and equipment, wipe-down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks.">
- Engage in tasks related to client follow-up, business driving, or marketing initiatives as assigned.">
- Maintain consistent communications with all other staff members to ensure seamless handoff from one shift to the next.">
- Share insights from daily shifts, therapists, and client feedback to the Operations Lead as relevant.">
Requirements
">To be successful in this role, you will need to have:
">- ">
- 1+ years of experience working in a customer service and/or hospitality role.">
- The ability to work a minimum of 4 shifts per week (equivalent to 30+ hours per week).">
- A strong passion for delivering exceptional service and ensuring positive client interactions and experiences.">
- Pride in maintaining a well-organized and presentable clinic environment.">
- The ability to pay attention to every detail, no matter how small.">
- A willingness to learn and grow with the company.">
- The ability to thrive in a fast-paced environment.">
- A commitment to prioritizing your own physical and mental health.">
- An innate curiosity and a desire to solve problems and answer questions.">
- A passion for communicating clearly and effectively with colleagues and clients.">
Benefits
">We offer a comprehensive benefits package, including:
">- ">
- 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify).">
- A Group RRSP with Profit-Sharing Employer Match.">
- Discounted Pet Insurance through SPOT.">
- Complimentary paid staff treatment sessions.">
- Bonus payout for referral of new team members.">
- Subsidized mental health support through Inkblot platform.">
Our Core Values
">At Myodetox Group, we are committed to living by our core values, which include:
">- ">
- Care Deeply: Passion">
- Protect The Asset: Sustainability">
- Do Less, Well.: Focus">
- Never Stop Learning: Curiosity">
- Stay True: Authenticity">
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