Service Desk Delivery Expert

7 days ago


Ottawa, Ontario, Canada Myticas Consulting Full time

We are seeking a skilled Service Desk Delivery Expert to join our team at Myticas Consulting. As a key member of our Service Desk Operations team, you will be responsible for delivering exceptional customer service and technical support to our clients.

About the Position

The ideal candidate will have strong analytical and problem-solving skills, with experience in IT service management. They will be responsible for analyzing problems, developing recommendations and solutions, and implementing changes and improvements within the Service Desk Operations team.

Key Skills and Qualifications
  • Strong troubleshooting and customer service skills
  • ITIL certification preferred (experience in an ITIL environment will suffice)
  • End User Management / End Point Support experience
  • Minimum 2-5 years' experience in an IT Service Desk / Help Desk / Technical Support role

We offer a collaborative and dynamic work environment, opportunities for professional growth and development, and a competitive salary and benefits package. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply.


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