Service Desk Analyst

1 week ago


Ottawa, Ontario, Canada Myticas Consulting Full time
Service Desk / Desk Side Support

The candidate must have strong troubleshooting and customer service skills with the following qualifications:

- Service Desk / Desk Side Support experience
- ITIL certification preferred (experience in an ITIL environment will suffice)
- End User Management / End Point Support
- Minimum 2-5 years' experience in an IT Service Desk / Help Desk / Technical Support role
- Bilingual in both official languages (French and English)
- Must hold a Government of Canada Secret Clearance
- Experience with ticketing tools such as ServiceNow, Remedy, JIRA Service Desk, etc.

More About the Role

- First point of contact for any issues/concerns surrounding Service Desk activities for the client's business-critical systems
- Adhere to an established and standardized set of procedures or readily understood rules within the Service Desk team
- Provide analysis, address problems and assist in the development of recommendations and solutions for the implementation of changes and improvements within the Service Desk Operations team
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