Internal Sales Representative
3 days ago
We are seeking a highly skilled and motivated Internal Sales Representative to join our team at TD Auto Finance. As a key member of our sales team, you will be responsible for establishing and maintaining productive relationships with our dealer partners, while focusing on business development in the assigned territory.
Key Responsibilities- Provide exceptional service and use effective sales techniques to position TD Auto Finance as the best choice for our dealer customers on each deal.
- Employ business development and relationship management techniques to assist in meeting or exceeding established volume targets for the territory.
- Follow up on and provide dealer support for approvals issued within the assigned territory and effectively convey the dealer and consumer benefits of TD Auto Finance's program to the dealer.
- Liaise with the credit department and funding department to resolve any dealer concerns regarding individual transactions or any other relationship or service issues.
- Design and implement a dealer contact cycle that ensures contact is made with each dealer within a specified period, is coordinated with the external Area Manager's territory schedule, and is flexible to provide increased frequency for targeted dealer accounts.
- Gather and maintain intimate market intelligence for each dealer with regards to primary contacts, sales volumes, competitive preferences, and other pertinent relationship data.
- Monitor and look to increase TD Auto Finance's registered dealer penetration in the assigned territory by maintaining accurate prospect and registered information in TD Auto Finance's CRM and by using targeted phone sales techniques.
- Monitor and look to increase TD Auto Finance's submitting and funding dealer penetration in the assigned region through focused phone activity on targeted accounts.
- Provide exceptional and expedient service when called upon by dealer partners for any reason, including dealer complaints or dealer issues.
- Oversee the overall relationship with each dealer account within the assigned territory to ensure positive and progressive relationships with each touch point at TD Auto Finance.
- Help prepare, validate, and finalize new dealer sign-up information. Communicate effectively to the dealers in the assigned territory, department management, and other TD Auto Finance originations departments.
- Communicate product and service changes, promotions, and other TD Auto Finance information to the dealer network in a timely and effective manner.
- Effectively communicate TD Auto Finance competitive advantages on a transactional and broad basis to ensure proper product positioning within dealerships.
- Develop and maintain strong knowledge of TD Auto Finance Credit and Funding policies and use the information to help communicate decision and policy information to dealer customers.
- Carry out campaign assignments as outlined by department management.
- Effectively communicate market intelligence with regards to the dealer network, competition, economic considerations, TD Auto Finance positioning, and other pertinent data to department management and to counterparts within the branch offices, such as the Area Managers, Credit Officers, and Funding Administrators.
- Complete assigned reports for department managers. Contribute to the success of the business and Marketing department through personal efforts to enhance own knowledge and skills; assist others in achieving common goals and objectives and maintaining a respectful, positive work environment.
TD Auto Finance is a newly formed division within TD, bringing together the former Chrysler Financial business and TD Financing Services. We are a dynamic and rapidly growing business focused on providing a robust array of automotive financing options to meet our customers' needs as well as the needs of our dealer partners.
About TDTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. Our purpose is to enrich the lives of our customers, communities, and colleagues.
Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
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