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Fire Alarm Systems Technical Support Specialist

2 months ago


Owen Sound, Canada ACAI Full time
Technical Support Specialist - Fire Alarm Systems

At ACAI, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing technical support and training on all products for Field Service Technicians.

Key Responsibilities:
  • Provide technical support on all Fire Alarm products for Field Service Technicians.
  • Assist Field Service Technicians with program evaluation for assembling, installing, wiring, testing, and troubleshooting electronic control system components used in Fire Alarm applications.
  • Maintain a working knowledge of applicable codes/standards and current technology.
  • Identify and report repetitive defects found in products.
  • Communicate with Team Members and Field Service Technicians for each project to ensure projects are running according to timelines.
Requirements:
  • College/University graduate from a recognized Electrical/Electronic Technician Program, or equivalent experience.
  • Minimum of 10 years of experience in the fire alarm or electronics field, or a related discipline.
  • Knowledge of industry regulatory documents including ULC, NFC, and NBC.
  • Solid understanding of EST4, EST3, EST3X, iO, FireShield series Fire Alarm Panels and applicable field devices as well as FireWorks Command Centres.
What We Offer:
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Profit sharing
  • RRSP match