Senior Operations Manager
1 month ago
Atlantic Mazda is seeking an accomplished Senior Operations Manager to drive performance, foster collaboration, and implement best practices that enhance operations in sales, finance, service, and parts. Reporting to and acting as a representative of Steele Auto Head Office, this role is based on-site at the dealership in Moncton, allowing you to directly support the team while cultivating a culture of excellence focused on customer satisfaction and operational efficiency.
Key Responsibilities Include:
- Managing the overall performance of the dealership, including sales, finance, service, and parts departments.
- Collaborating with department managers to set and achieve financial and operational goals.
- Leading, coaching, and developing department managers and staff to ensure a cohesive and high-performing team.
- Ensuring that the dealership delivers a superior customer experience and maintains excellent customer satisfaction ratings.
- Implementing continuous improvement initiatives and maintaining compliance with company policies and industry standards.
- Monitoring financial performance, optimizing cost efficiencies, and ensuring profitability across the dealership.
- Managing activities directly related to the supply of vehicles.
- Managing activities directly related to the sales and marketing of goods and services.
- Analyzing market trends and identifying opportunities for growth and expansion.
- Representing Head Office and actioning Steele Auto Group's strategic initiatives.
- Being the onsite representative for employee relations matters with the support of the HR team.
To Be Successful in This Role, You'll Need:
- A minimum of 10 years of dealership management experience.
- Proven ability to lead and develop high-performing teams across multiple departments.
- A solid understanding of dealership financials, sales, and service operations.
- Strong negotiation, problem-solving, and decision-making skills.
- A commitment to delivering exceptional customer service and achieving high customer satisfaction ratings.
- The ability to thrive in a fast-paced, results-driven environment.
- Excellent communication and organizational skills, with the ability to manage multiple priorities effectively.
Why Steele Auto?
- Competitive compensation package, with annual wage review.
- Flexible Health and Dental Plans, with 6 different cost-shared options to meet everyone's needs.
- Enhanced Benefits including Telehealth, Mental Health Support, and EFAP.
- Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%.
- Opportunities for career growth and advancement.
- Employee discounts on vehicle purchasing, parts, and service at any of our locations.
- A safe, inclusive, and dynamic work environment.
We invite applications from motivated and experienced professionals who are passionate about delivering exceptional customer service and driving operational excellence.
Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply.
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