Associate Director, Infrastructure and Support Services
1 week ago
Perimeter Institute for Theoretical Physics is a world-renowned research institution dedicated to advancing our understanding of the universe. We are seeking an exceptional Associate Director, Infrastructure and Support Services to join our Technology Services team.
Job SummaryThe Associate Director, Infrastructure and Support Services will play a critical role in ensuring the delivery of exceptional IT services to our researchers, staff, and students. This strategic role requires strong leadership skills, technical expertise, and a customer-centric approach to drive excellence in infrastructure, information security, and customer service operations.
Key Responsibilities- Provide leadership, motivation, and direction to our Infrastructure and Help Desk teams.
- Partner with senior leaders and stakeholders to define technology requirements and develop long-term and annual projects and budgets.
- Develop and execute operational and project work plans, revising as needed to meet changing IT needs and requirements.
- Oversee staff scheduling and task delegation, conduct performance appraisals, and provide coaching and mentoring to team members.
- Identify training opportunities and ensure the advancement of team members' professional and technical skills.
- Coordinate and communicate effectively with stakeholders throughout the Institute.
- Establish and cultivate strong business relationships with vendor technical and sales teams.
- Completed postsecondary degree or diploma in computer science/engineering or a working equivalent.
- 3-5+ years of experience in IT leadership or management roles with a focus on IT service delivery and customer support.
- Minimum 8-10 years of experience in progressive technology roles.
- Extensive experience managing large ITSM environments following ITIL best practices.
- Demonstrated experience in capacity planning, capacity management, development, and production deployment of IT services and projects.
- Ability to communicate technology plans and practices to both technical and non-technical audiences.
- Strong customer service orientation to facilitate collaboration with various stakeholders, driving critical decisions and resolving complex issues.
- Experience developing, monitoring, and managing capital and operational infrastructure budgets.
- Demonstrated expertise in developing business cases, cost estimates, and total cost of ownership models for full system lifecycles.
- Demonstrated experience with procurement processes, including RFP/RFQ/RFI processes, vendor management, and contract negotiations.
- Thorough knowledge of current and emerging end-user and infrastructure technologies.
- Strong understanding of information security related to end-user and infrastructure operations.
- Demonstrated experience with MS365 administration, end-user productivity and collaboration platforms, and end-point operating system administration.
- Broad knowledge of infrastructure components, including servers, virtual environments, storage management, networking technologies, and telephony.
- Familiarity with High-Performance Computing (HPC) and research technology environments is considered an asset.
- Strong technical knowledge of desktop/laptop and server operating systems.
- Familiar with IaaS platforms – Microsoft Azure.
- Strong interpersonal and communication skills, capable of writing proposals, good documentation, training users in complex topics, communicating with vendors, and interacting positively with management.
- Self-motivated with independent problem-solving abilities.
- Ability to lead others and thrive in a team-based environment.
Perimeter Institute is committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.
Perimeter Institute provides support throughout the application process for applicants with disabilities. We work with you to understand the impact of your disability to appropriately accommodate you during the application/interview process. Please contact for assistance.
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job SummaryThe Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job SummaryThe Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job SummaryThe Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job SummaryThe Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job SummaryThe Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job SummaryThe Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job Summary:The Associate Director, Infrastructure will provide strategic...
-
Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job Summary:The Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, Infrastructure and Support ServicesPerimeter Institute for Theoretical Physics is a world-renowned research institute dedicated to advancing our understanding of the universe. We are seeking an exceptional Associate Director, Infrastructure and Support Services to join our Technology Services team.Job SummaryThe Associate...
-
Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, Infrastructure and Support ServicesPerimeter Institute for Theoretical Physics is a world-renowned research institute dedicated to advancing our understanding of the universe. We are seeking an exceptional Associate Director, Infrastructure and Support Services to join our Technology Services team.Job SummaryThe Associate...
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