Associate Director of Infrastructure and Support Services
5 days ago
Perimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.
Job Summary:The Associate Director, Infrastructure will provide strategic leadership and direction to our Infrastructure and Help Desk teams. This role requires a strong understanding of IT service delivery, customer support, and infrastructure management. The successful candidate will have a proven track record of leading teams, developing technology roadmaps, and managing IT budgets.
Key Responsibilities:- Provide leadership and direction to the Infrastructure and Help Desk teams
- Develop and implement technology roadmaps to support Perimeter Institute's research and administrative activities
- Manage IT budgets and ensure effective use of resources
- Oversee the day-to-day operations of the Help Desk and Infrastructure teams
- Collaborate with stakeholders to develop and implement IT policies and procedures
- Monitor and enforce information security standards
- Participate in developing and implementing Perimeter Institute's information security incident response processes
- Completed postsecondary degree or diploma in computer science or a related field
- 3-5+ years of experience in IT leadership or management roles
- Minimum 8-10 years of experience in progressive technology roles
- Extensive experience managing large ITSM environments following ITIL best practices
- Demonstrated experience in capacity planning, capacity management, and development and production deployment of IT services and projects
- Ability to communicate technology plans and practices to both technical and non-technical audiences
- Strong customer service orientation to facilitate collaboration with various stakeholders
- Experience developing, monitoring, and managing capital and operational infrastructure budgets
- Demonstrated expertise in developing business cases, cost estimates, and total cost of ownership models for full system lifecycles
- Demonstrated experience with procurement processes, vendor management, and contract negotiations
- Thorough knowledge of current and emerging end-user and infrastructure technologies
- Strong understanding of information security related to end-user and infrastructure operations
- Demonstrated experience with MS365 administration and end-user productivity and collaboration platforms
- Broad knowledge of end-point operating system administration, services, security technologies, and third-party software installation
- Technical understanding of infrastructure components, including servers, virtual environments, storage management, networking technologies, and telephony
- Familiarity with High-Performance Computing (HPC) and research technology environments is considered an asset
- Strong technical knowledge of desktop/laptop and server operating systems
- Familiarity with IaaS platforms – Microsoft Azure
- Strong interpersonal and communication skills, capable of writing proposals and good documentation, training users in complex topics, communicating with vendors, and interacting positively with management
- Self-motivated with independent problem-solving abilities
- Ability to lead others and thrive in a team-based environment
Perimeter Institute is committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.
Perimeter Institute provides support throughout the application process for applicants with disabilities. We work with you to understand the impact of your disability to appropriately accommodate you during the application/interview process. Please contact for assistance.
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job SummaryThe Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job SummaryThe Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job SummaryThe Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job SummaryThe Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job SummaryThe Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, InfrastructurePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.Job SummaryThe Associate Director, Infrastructure will provide strategic...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, Infrastructure and Support ServicesPerimeter Institute for Theoretical Physics is a world-renowned research institution dedicated to advancing our understanding of the universe. We are seeking an exceptional Associate Director, Infrastructure and Support Services to join our Technology Services team.Job SummaryThe Associate...
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Kitchener, Ontario, Canada Perimeter Institute Full timeJob Title: Associate Director, Infrastructure and Support ServicesPerimeter Institute for Theoretical Physics is a world-renowned research institute dedicated to advancing our understanding of the universe. We are seeking an exceptional Associate Director, Infrastructure and Support Services to join our Technology Services team.Job SummaryThe Associate...
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