Store Operations Manager
6 days ago
Position Overview:
The Store Manager oversees the entire operation and drives the success of the Canada Goose Banff store.
Key Responsibilities:
- Drive Sales and Revenue Growth: Achieve or exceed performance objectives and sales targets, including both top-and bottom-line results, as well as key performance indicators (KPIs) such as Sales Density (Sales per square foot or metre) and Comparative Revenue Growth (LFL).
- Strategic Planning and Execution: Continuously analyze KPI's and leverage insights to create and implement action plans that drive performance.
- Partnerships and Resource Management: Leverage strategic partnerships to ensure the store has adequate resources to achieve and exceed performance goals (e.g., inventory, labour).
- Clienteling and Engagement: Lead a culture of clienteling, ensuring Brand Ambassadors cultivate consistent, elevated engagement with top guests.
- Community and Event Management: Represent Canada Goose in the market by developing a client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
- Visual Merchandising and Store Experience: Ensure the execution and maintenance of exceptional visual merchandising and that directives are reflective of a luxury lifestyle brand.
- Talent Development and Coaching: Create a culture of talent development by prioritizing ongoing education and training for the entire store team.
- Leadership and Mentorship: Actively mentor and develop Assistant Managers to improve performance, cultivate growth, and create future leaders while empowering them to step into the Store Manager (SM) role when needed.
- Sales and Productivity Coaching: Continuously coach selling behaviors that drive team performance and elevate the guest journey.
- Labour Management and Scheduling: Create schedules that prioritize the guest journey, improve productivity, and manage labour spend.
- Inventory Management and Control: Analyze and proactively react to inventory planning and maintain proper inventory metrics such as stock-checks, turnover, and flow.
- Health and Safety: Lead Health & Safety meetings in line with local municipal guidelines and Canada Goose policies.
- Loss Prevention and Inventory Control: Ensure overall accuracy and efficiency in inventory and cash management, measured by relative shrink results.
- Previous Experience: Previous experience working with luxury lifestyle brands in Flagship or high-volume traffic locations.
- Leadership Skills: Proven leadership skills in mentoring retail leaders and developing Brand Ambassadors.
- Business Acumen: Demonstrated experience owning store profit and loss (P&L), payroll and expense management.
- Analytical Skills: Solid understanding of retail math and metrics and uses analytics to drive the business.
- Time Management and Organization: Strong time management and organizational skills with ability to multi-task in a fast-paced environment.
- Development and Performance Management: Ability to leverage impactful development plans and performance management tools to collectively draw the best out of each of your team members.
- Technical Skills: Advanced skills in Microsoft Office; specifically, Word and Excel.
- Language Skills: Proficiency in another language is an asset.
- Physical Demands: Ability to stand for long periods of time and work weekends, evenings and holidays.
About Canada Goose:
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
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