Store Manager

1 week ago

Banff, Alberta, Canada Canada Goose Inc. Full time
Job Description

Job Title: Store Manager - Luxury Retail

Job Summary:

We are seeking an experienced Store Manager to lead our Canada Goose Banff store. As a Store Manager, you will be responsible for overseeing the entire operation and driving the success of the store. You will manage your store as a business owner, leading your team and ensuring that efforts align with strategic initiatives.

Key Responsibilities:

  • Manage store operations, including financial performance, customer journey, talent development and engagement, and operational excellence.
  • Achieve or exceed performance objectives and sales targets, including top-and bottom-line results, as well as key performance indicators (KPIs) such as Sales Density and Comparative Revenue Growth.
  • Continuously analyze KPIs and leverage insights to create and implement action plans that drive performance.
  • Leverage strategic partnerships to ensure the store has adequate resources to achieve and exceed performance goals.
  • Lead a culture of clienteling, ensuring Brand Ambassadors cultivate consistent, elevated engagement with top guests.
  • Represent Canada Goose in the market by developing a client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
  • Ensure the execution and maintenance of exceptional visual merchandising and that directives are reflective of a luxury lifestyle brand.
  • Create a culture of talent development by prioritizing ongoing education and training for the entire store team.
  • Lead, implement, and follow up on all corporate initiatives and strategies.
  • Actively mentor and develop Assistant Managers to improve performance, cultivate growth, and create future leaders.
  • Continuously coach selling behaviors that drive team performance and elevate the guest journey.
  • Create schedules that prioritize the guest journey, improve productivity, and manage labour spend.
  • Educate management on all store-controlled spending, including supplies, packaging, and labour budgets.
  • Lead, coach, and ensure consistent use of strategic tools and resources, including inventory management, communications platform, automated scheduling tool, payroll management, mobile devices, and queueing tool.
  • Partner with key cross-functional teams to ensure the physical store space is maintained at the highest level.
  • Analyze and proactively react to inventory planning and maintain proper inventory metrics, such as stock-checks, turnover, and flow.
  • Lead Health & Safety meetings in line with local municipal guidelines and Canada Goose policies.
  • Ensure overall accuracy and efficiency in inventory and cash management, measured by relative shrink results.
  • Follow all loss prevention procedures, including weekly cycle counts, yearly inventory physical count, and incident reporting to minimize loss and increase profitability.

Requirements:

  • Previous experience working with luxury lifestyle brands in Flagship or high-volume traffic locations.
  • Experience maintaining operational excellence in retail stores, including payroll, shrink management, and inventory management.
  • Proven leadership skills in mentoring retail leaders and developing Brand Ambassadors.
  • Demonstrated experience owning store profit and loss (P&L), payroll, and expense management.
  • Solid understanding of retail math and metrics and uses analytics to drive the business.
  • Agile and able to drive decision-making.
  • Strong time management and organizational skills with ability to multi-task in a fast-paced environment.
  • Ability to leverage impactful development plans and performance management tools to collectively draw the best out of each of your team members.
  • Advanced skills in Microsoft Office, specifically Word and Excel.
  • Proficiency in another language is an asset.
  • Ability to stand for long periods of time and work weekends, evenings, and holidays.

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