CRM Strategy Lead

6 days ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company that prides itself on delivering exceptional guest experiences. Our company culture is built on the foundation of recognizing and welcoming individuals, treating everyone with respect and kindness, and creating lasting impressions that stay with our guests for a lifetime.

About the Role:

We are seeking a highly skilled Customer Experience Manager to join our Global Commercial Organization. This individual will play a critical role in shaping our CRM strategy to enable personalization through better analytics, guest targeting, recognition, and omnichannel experiences.

Key Responsibilities:

  • Develop a comprehensive CRM strategy to drive a single view of the customer, enabling better analytics, guest targeting, and recognition, and omnichannel experiences.
  • Identify and vet potential vendors to fill gaps in our MarTech stack to deliver on our vision (data unification, marketing automation, etc.).
  • Outline expected costs and potential benefits of implementing our CRM strategy.
  • Create buy-in across all levels of the organization for our CRM strategy.
  • Lead CRM strategy implementation projects.
  • Partner with our Insights team on guest segmentation and target guest growth.

Key Skills and Qualifications:

  • University or college degree in Business or Marketing required.
  • A minimum of 6+ years' experience working within a CRM role.
  • Proven track record in CRM strategy, customer experience, omni-channel marketing, and consumer insight.
  • Previous project management experience highly desired (project management skills including budgets).
  • Experience in a fast-paced environment an asset.
  • Experience leading a team of direct reports and cross-functional stakeholders.
  • Able to identify use cases and requirements for MarTech solutions.
  • Experience implementing new programs or technical solutions.
  • Deep understanding of CRM.
  • Strong communications/interpersonal skills.

What We Offer:

  • A dynamic and fast-paced work environment.
  • The opportunity to work with a global luxury hotel management company.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals.

Language: English (en-US)

  • Digital & CRM Strategy Manager

    3 weeks ago

    Toronto, Ontario, Canada McDonald's Canada Full time

    About the Opportunity McDonald's Canada is seeking a passionate and driven Digital & CRM Strategy Manager to join our dynamic National Marketing team in Toronto. This role offers an exciting opportunity to shape the future of customer engagement for one of the world's most recognized brands. Who You Are You are a data-driven marketing professional with a...

  • CRM Strategy Specialist

    7 days ago

    Toronto, Ontario, Canada McDonald's Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Consultant to join our team at McDonald's. As a key member of our digital marketing team, you will play a pivotal role in supporting our digital CRM and personalization strategy.Key ResponsibilitiesSupport the development and execution of digital marketing strategies to drive engagement with our...

  • CRM Strategy Specialist

    6 days ago

    Toronto, Ontario, Canada McDonald's Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Consultant to join our team at McDonald's. As a key member of our digital marketing team, you will play a pivotal role in supporting our digital CRM and personalization strategy.Key ResponsibilitiesSupport the development and execution of digital marketing strategies to drive engagement with our...

  • CRM Strategy Specialist

    6 days ago

    Toronto, Ontario, Canada McDonald's Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Consultant to join our team at McDonald's. As a key member of our digital marketing team, you will play a pivotal role in supporting our digital CRM and personalization strategy.Key ResponsibilitiesSupport the development and execution of digital marketing strategies to drive engagement with our...

  • CRM Strategy Specialist

    7 days ago

    Toronto, Ontario, Canada McDonald's Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Consultant to join our team at McDonald's. As a key member of our digital marketing team, you will play a pivotal role in supporting our digital CRM and personalization strategy.Key ResponsibilitiesSupport the development and execution of digital marketing strategies to drive engagement with our...

  • Digital & CRM Strategy Manager

    3 weeks ago

    Toronto, Ontario, Canada McDonald's Full time

    About the Opportunity Are you passionate about data-driven, customer-centric marketing strategies? Do you thrive in a fast-paced environment where innovation is key? If so, we have an exciting opportunity for you to join our dynamic team as a Digital & CRM Strategy Manager. We are seeking a driven and experienced individual to lead the development and...

  • Senior CRM Strategy Consultant

    4 weeks ago

    Toronto, Ontario, Canada Publicis Worldwide Full time

    Job Overview We are in search of a Senior CRM Strategy Consultant who possesses a blend of creativity and analytical skills, with a strong enthusiasm for CRM, digital marketing, and communication strategies. The ideal candidate will have a deep understanding of our clients' business objectives and their customers' needs, as well as the innovative...

  • Senior CRM Strategy Consultant

    4 weeks ago

    Toronto, Ontario, Canada Publicis Worldwide Full time

    Job Overview We are in search of a Senior CRM Strategy Consultant who embodies both creativity and analytical prowess, with a deep enthusiasm for CRM, digital marketing, and communications. The ideal candidate will possess a comprehensive understanding of our clients' business objectives and their customers' needs, alongside the innovative storytelling...

  • Senior CRM Strategy Consultant

    4 weeks ago

    Toronto, Ontario, Canada Publicis Worldwide Full time

    Job Overview We are looking for a Senior CRM Strategy Consultant who embodies both creativity and analytical prowess, with a strong enthusiasm for CRM, digital marketing, and communications. This role requires a deep understanding of the business objectives of our clients and their customers, along with innovative storytelling techniques and the ability...

  • Lead Application Analyst

    1 day ago

    Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    About the RoleWe are seeking a highly skilled Lead Application Analyst to join our team at EQ Bank | Equitable Bank. As a key member of our technology team, you will be responsible for delivering CRM solutions using Dynamics 365.Key ResponsibilitiesTechnical Leadership: Provide technical guidance and support to cross-functional teams, including business...

  • Lead Application Analyst

    1 day ago

    Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    About the RoleWe are seeking a highly skilled Lead Application Analyst to join our team at EQ Bank | Equitable Bank. As a key member of our technology team, you will be responsible for delivering CRM solutions using Dynamics 365.Key ResponsibilitiesTechnical Leadership: Provide technical guidance and support to cross-functional teams, including business...

  • Strategic CRM Professional

    4 days ago

    Toronto, Ontario, Canada Publicis Groupe Full time

    About the RoleWe are seeking a highly skilled CRM Strategist to join our team at Publicis Groupe. As a CRM Strategist, you will be responsible for developing and implementing effective CRM strategies that drive business growth and customer engagement.Key ResponsibilitiesDevelop and execute CRM strategies that align with business objectivesConduct market...

  • Strategic CRM Professional

    3 days ago

    Toronto, Ontario, Canada Publicis Groupe Full time

    About the RoleWe are seeking a highly skilled CRM Strategist to join our team at Publicis Groupe. As a CRM Strategist, you will be responsible for developing and implementing effective CRM strategies that drive business growth and customer engagement.Key ResponsibilitiesDevelop and execute CRM strategies that align with business objectivesConduct market...

  • Lead Application Analyst, CRM

    2 weeks ago

    Toronto, Ontario, Ontario, Canada EQ Bank | Equitable Bank Full time

    Purpose of Job:Equitable has transformed into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Lead Application Analyst is an exciting new role at Equitable, which is accountable for the delivery of CRM solutions. The Lead Application Analyst will work...

  • Solution Architect

    6 days ago

    Old Toronto, Ontario, Canada Softline™ Technology Inc. Full time

    Job DescriptionSoftline Technology Inc. is seeking a highly skilled Solution Architect - CRM to join our team. As a key member of our organization, you will be responsible for designing and implementing comprehensive CRM solutions that meet the needs of our clients.Key ResponsibilitiesDesign and Implement CRM Solutions: Develop and implement CRM solutions...

  • Solution Architect

    7 days ago

    Old Toronto, Ontario, Canada Softline™ Technology Inc. Full time

    Job DescriptionSoftline Technology Inc. is seeking a highly skilled Solution Architect - CRM to join our team. As a key member of our organization, you will be responsible for designing and implementing comprehensive CRM solutions that meet the needs of our clients.Key ResponsibilitiesDesign and Implement CRM Solutions: Develop and implement CRM solutions...

  • Senior CRM Strategist

    6 days ago

    Toronto, Ontario, Canada Restaurant Brands International Inc Full time

    About Restaurant Brands International:Restaurant Brands International Inc. is a leading global quick service restaurant company with a significant presence in over 100 countries. With a portfolio of iconic brands, including TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS, RBI is committed to delivering exceptional customer experiences through...

  • Senior CRM Strategist

    7 days ago

    Toronto, Ontario, Canada Restaurant Brands International Inc Full time

    About Restaurant Brands International:Restaurant Brands International Inc. is a leading global quick service restaurant company with a significant presence in over 100 countries. With a portfolio of iconic brands, including TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS, RBI is committed to delivering exceptional customer experiences through...

  • Senior CRM Strategist

    2 days ago

    Toronto, Ontario, Canada Restaurant Brands International Inc Full time

    About Restaurant Brands International:Restaurant Brands International Inc. is a leading global quick service restaurant company with a significant presence in over 100 countries. With a portfolio of iconic brands, including TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS, RBI is committed to delivering exceptional customer experiences through...

  • Senior CRM Strategist

    2 days ago

    Toronto, Ontario, Canada Restaurant Brands International Inc Full time

    About Restaurant Brands International:Restaurant Brands International Inc. is a leading global quick service restaurant company with a significant presence in over 100 countries. With a portfolio of iconic brands, including TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS, RBI is committed to delivering exceptional customer experiences through...