Telecom Network Operations Specialist
1 month ago
The Telecom Network Operations Specialist is responsible for providing technical support and maintenance for our client's customers. This includes administering, maintaining, and supporting the network and services provided to customers.
Key Responsibilities- Perform functions relating to the administration, maintenance, and support of the network and services provided to customers.
- Provide direct and front-line support to customers as required via telephone.
- Coordinate the work of the field services team, partners, and contractors to provision and test new customer services as well as resolve customer issues with services.
- Input, update, and verify various databases and programs related to the job functions.
- Compile and summarize statistical reports that are related in level to the functions inherent in the position.
- 2 years technology diploma in a telecommunications or networking related program is required.
- Systems experience Windows/Linux is an asset.
- 2 to 3 years technical working experience is required.
- Experience working in the telecom industry is preferred.
- Must possess a high level of customer service skills.
- Must be fluent in both French and English.
- Proven ability to work independently and meet aggressive deadlines.
- Proficient in and experience with telecom grade Ethernet access networks.
- Detailed working knowledge and experience with telecom grade TDM/SONET transport networks.
- Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.
- Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN), and Dedicated Internet Access (DIA).
- Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 802.1AD, and Transparent VLANs.
- Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking, and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
- Working knowledge of MPLS and VPLS is an asset.
- Detailed understanding of provisioning processes in a service provider environment.
- Experience working with and trouble shooting optical media converter technology.
- Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.
- Working knowledge of Incident management ticketing systems such as Remedy.
- Must be customer focused and an effective communicator.
This is a permanent and/or contract to permanent position located in Montreal, QC with an annual salary of $60,000.00 – $70,000.00 per annum. We are only considering qualified bilingual candidates (French/English) for this role.
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