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Operations Support Coordinator

2 months ago

Milton, Ontario, Canada DSV Full time
Job Summary

The Operations Support Coordinator plays a pivotal role in ensuring the seamless execution of day-to-day operational elements for our customers. This position requires adaptability, flexibility, and a strong ability to prioritize tasks to meet deadlines and deliver high-quality results.

Key Responsibilities
  • Independently accomplish tasks within the scope of the job, ensuring timely and accurate completion.
  • Effectively respond to internal stakeholders' inquiries, resolving conflicts and problems as they arise.
  • Ensure all account correspondence is up-to-date, with electronic copies uploaded and milestones tracked in real-time.
  • Collaborate with internal and external clients to prepare and present quotes, maintaining accurate records in the system.
  • Monitor carriers' performance, escalating issues as necessary to ensure optimal DSV profit margins.
  • Update transportation management systems and customer websites with real-time load locations.
  • Proactively identify problems and develop creative solutions to optimize operations.
  • Prioritize loads based on importance and delivery dates, ensuring timely completion.
  • Communicate modifications to account managers to update clients.
  • Build strong relationships with assigned carriers through effective communication and ongoing monitoring of on-time performance.
  • Complete performance reports for carrier-related issues, notifying relevant parties as necessary.
  • Negotiate additional charges with carriers, maintaining accurate records.
  • Ensure tracking meets established standards, escalating issues as necessary.
  • Communicate carrier issues impacting operations to relevant stakeholders.
  • Maintain confidentiality of client information and integrity of shared work files.
  • Meet KPI standards as per company guidelines.
Qualifications

The ideal candidate will possess:

  • A minimum of 1-2 years of experience in transportation, logistics, or distribution.
  • A college diploma or university degree in Business, Logistics, or International Trade (preferable).
  • CIFFA certification or Dangerous Goods Certification (an asset).
Skills and Competencies

The successful candidate will demonstrate:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to multitask, plan, prioritize, and manage time effectively.
  • Strong organizational and time management skills.
  • Ability to work in a team environment and build professional relationships.
Language and Computer Skills

The candidate will possess:

  • Excellent English language skills (additional languages may be required in other locations).
  • Ability to communicate effectively in a diverse multicultural environment.
  • Proficiency in Microsoft Office suite.
  • Working knowledge of transportation management software (e.g., Load Link, PC Miler).
About DSV

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. Our mission is to lead the way towards a more sustainable future for our industry and trade on nature's terms.