Operations Coordinator

3 weeks ago


Milton, Ontario, Canada ComForCare Full time
Operations Coordinator Job Description

Job Summary:

The Operations Coordinator is a key member of our team, responsible for maintaining the schedule for all clients and caregivers. This role requires strong organizational skills, attention to detail, and effective communication.

Key Responsibilities:

  • Maintain a consistent schedule for clients, handling emergency call-offs, filling open shifts, and accommodating client and caregiver requests.
  • Brief caregivers on cases and provide them with new client information.
  • Manage intake calls, taking incoming calls, mailing or emailing additional information, and utilizing Intake software.
  • Perform follow-up calls and set up sofa visits or nurse assessments.
  • Manage overtime limits and on-call duties.
  • Maintain the company's online operations management system, entering notes and updates on clients and caregivers.
  • Recruit and interview caregivers, administer tests, and schedule orientations.
  • Administer weekly orientations, ensuring new applicants understand policies and procedures.
  • Perform quality assurance calls to clients, caregivers, and family members.
  • Schedule and perform supervisory visits.

Requirements:

  • Compliance with ComForCare bonding criteria.
  • Eighteen years of age or older, with Canadian citizenship and/or equivalent employment eligibility authorization.
  • Demonstrated ability to effectively communicate and interact with clients, caregivers, and office team members.
  • High school diploma, with an Associate or Bachelor's degree recommended.
  • Experience in administrative capacities, with experience relevant to scheduling, customer service, and computer operation an asset.
  • Ability to perform multiple tasks under strict deadlines.

What We Offer:

  • A supportive and dynamic work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

About ComForCare:

ComForCare is a certified Great Place To Work, with a commitment to providing exceptional care and support to our clients and caregivers. We are an equal opportunity employer, dedicated to creating a diverse and inclusive workplace.



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