Sales Business Development Representative

6 days ago

Mississauga, Ontario, Canada Guest Supply Canada Full time
About Guest Supply Canada

Guest Supply Canada is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries.

Job Title: Sales Business Development RepresentativeJob Description

The Sales Business Development Representative is responsible for promoting Guest Supply Canada's products and services by building relationships with new and existing customers in order to become their most valued and trusted business partner.

This field sales representative maintains and grows sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning, FF&E and MRO products primarily to the Hotel and Lodging Industry within an assigned territory.

The main focus of the Sales Business Development Representative is to help Guest Supply Canada's customers succeed while achieving sales and profit goals established by the company.

Individuals in this position will provide an exceptional level of business-to-business (B2B) sales consultation, account management, customer service, and innovative solutions that differentiate Guest Supply Canada in the marketplace.

Responsibilities:
  • Responsible for Strategic Account Planning, developing new business, growing account portfolio, and retaining customer accounts to achieve profitable sales growth within assigned territory.
  • Responsible for maintaining and identifying new sales opportunities by evaluating customer needs and analyzing market trends within existing accounts.
  • Makes sales calls and presentations to develop and maintain a solid customer relationship to generate sales and category penetration.
  • Ensure existing customers are compliant with brand standards of their flag and Guest Supply captures 85% of the Market basket of sales for each customer.
  • Possess strong negotiation skills and ability to manage and maintain profitable margins.
  • Leverage product knowledge, ROI, sales technology tools (i.e., Phocas, GForce and Salesforce.com) and sales training resources to effectively target new prospects and opportunities and provide end-to-end sales consultive services.
  • Be informed of market conditions, product innovations, and competitor's products and sales; share information with customers as part of value-added services provided.
  • Continuously manage assigned accounts and take corrective action, as needed, to maintain and improve the overall customer experience.
  • Regularly communicate with assigned accounts as appropriate, including new products and services, company changes, holiday schedules, product pricing or information changes and new opportunities.
  • Immediately notify management if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of attempts to correct situation.
  • Work with Accounts Receivable to ensure customers pay invoices within agreed upon terms.
  • Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer. This may include advance notification to Merchandising of changes, increased or decreased product movement, new business, changes in proprietary product or other related information.
  • Gain new Accounts within the territory, and responsible for all account management and customer service responsibilities.
  • Assist in the set-up of new accounts, including Customer Account Application (CAA), customer order guides, pricing, order schedules, files, etc.
  • Coordinate with other departments as appropriate to meet or exceed customer expectations.
  • Accurately forecast sales results and trends for a specific territory.
  • Demonstrate commitment to continuous learning to optimize performance and career growth.
  • May be required to work non-traditional hours, while also providing a level of individual autonomy to support and successfully meet customer needs.
  • Track activities and results, collaborate on opportunities, and champion the team selling process through use of Salesforce (Sysco's CRM tool).
  • Take a proactive approach to owning learning / development and actively participate in large group, district and specialized training and programs to sharpen consultative selling skills and product knowledge.
  • Perform other duties as assigned.

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