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Customer Service Engineer II

2 months ago

Casselman, Ontario, Canada SIEMENS MOBILITY LIMITED Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Engineer II to join our team at Siemens Healthineers. As a key member of our global team, you will be responsible for delivering exceptional customer service and technical support to our clients in the Houston, TX area.

Key Responsibilities
  • Service and maintain medical imaging equipment at customer sites with minimal supervision.
  • Install, troubleshoot, repair, and perform preventative maintenance on all Siemens Healthcare systems.
  • Deliver timely and effective repairs, as well as adequate training of operators to ensure optimal system performance.
  • Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
  • Manage company assets, including a company car, cell phone, computer, tools, inventory parts, etc.
  • Establish and maintain proper business relationships with customers and peers, as well as perform necessary administrative duties accurately.
Requirements
  • Minimum high school diploma; technical Associates Degree or equivalent preferred.
  • Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
  • Proficiency in all necessary network applications and tools, including eVO, mButler, MS Office applications, Concur, and NAM Customer Service website—Engineer Tools.
  • 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
  • Valid driver's license, ability to drive independently day and night, and good driving record required.
  • Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
What We Offer

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. We recognize that taking ownership of our work allows both us and the company to grow. We offer a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.