Hotel Rooms Manager

3 days ago

London, Ontario, Canada Colborne Street Limited Partnership Full time
About the Role

We are seeking a highly skilled and experienced Hotel Rooms Manager to join our team at Colborne Street Limited Partnership. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operation of our hotel rooms and guest services.

Key Responsibilities
  • Develop and Implement Policies and Procedures: Create and implement policies and procedures for hotel room operations, ensuring compliance with company standards and regulatory requirements.
  • Recruit and Hire Staff: Recruit, hire, and train hotel staff, including front desk agents, housekeeping staff, and maintenance personnel.
  • Supervise Staff: Supervise and manage hotel staff, providing guidance, coaching, and performance feedback to ensure excellent guest service.
  • Conduct Performance Reviews: Conduct regular performance reviews with hotel staff, identifying areas for improvement and providing opportunities for growth and development.
  • Negotiate with Suppliers: Negotiate with suppliers for the provision of materials and supplies, ensuring the best possible prices and services.
  • Conduct Training Sessions: Conduct training sessions for hotel staff on topics such as guest service, room operations, and safety procedures.
  • Negotiate with Clients: Negotiate with clients for the use of hotel facilities, ensuring mutually beneficial agreements.
  • Perform Front Desk Duties: Perform front desk duties, including checking in and checking out guests, handling guest complaints, and responding to guest inquiries.
  • Prepare Budgets and Monitor Revenues and Expenses: Prepare budgets and monitor revenues and expenses for hotel operations, ensuring financial stability and growth.
  • Prepare Marketing Plans: Prepare marketing plans to promote hotel services and attract new guests.
  • Implement Marketing Activities: Implement marketing activities, including social media campaigns, email marketing, and advertising.
  • Arrange for and Oversee Maintenance Activities: Arrange for and oversee maintenance activities, including repairs, renovations, and upgrades.
  • Enforce Policies and Procedures: Enforce policies and procedures for hotel operations, ensuring compliance with company standards and regulatory requirements.
  • Address Customer Complaints or Concerns: Address customer complaints or concerns in a professional and courteous manner, ensuring guest satisfaction.
  • Assist Clients/Guests with Special Needs: Assist clients/guests with special needs, including mobility issues, dietary restrictions, and accessibility requirements.
  • Establish Work Schedules: Establish work schedules for hotel staff, ensuring adequate staffing levels and coverage.
  • Manage Events: Manage events, including weddings, conferences, and banquets, ensuring smooth execution and guest satisfaction.
  • Organize and Maintain Inventory: Organize and maintain inventory of hotel supplies, ensuring adequate stock levels and minimizing waste.
Requirements
  • Education: Bachelor's degree in Hospitality Management or related field.
  • Experience: 2 years to less than 3 years of experience in hotel operations, including front desk, housekeeping, and maintenance.
  • Language: English language proficiency.
  • Certifications: First Aid Certificate.
  • Computer Skills: Proficient in MS Office, Google Drive, and other hotel management software.
What We Offer
  • Competitive Salary: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and advancement within the company.
  • Professional Development: Professional development opportunities, including training and education.
  • Team Environment: Collaborative and supportive team environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the company.

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