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Team Leader

2 months ago


Sydney, Nova Scotia, Canada Government of Nova Scotia Full time
About Our Opportunity

We are seeking a highly skilled and experienced Team Leader to join our team at the Department of Labour, Skills and Immigration. As a key member of our Labour Market Programs team, you will be responsible for providing day-to-day supervision and leadership to a team of employees who deliver employment programs and services to citizens, employers, and communities.

Primary Accountabilities
  • Provide leadership and guidance to a team of Program Officers and Program Assistants, ensuring they have the necessary tools and resources to deliver high-quality programs and services.
  • Monitor and analyze program results, identifying areas for improvement and implementing changes to achieve individual and team performance objectives.
  • Develop and implement internal operational processes, ensuring compliance with program policies and guidelines.
  • Make commitments and authorize financial transactions within delegated authority, including ongoing review of project budgets and making recommendations to the Manager.
  • Resolve service delivery and performance issues with clients, employers, and community partnership agreements, ensuring appeals are handled according to prescribed processes.
Qualifications and Experience

We are looking for a candidate with a bachelor's degree in a related field and 5 years of related experience, or an equivalent combination of training and experience. Related experience includes administering programs and/or services, determining eligibility, exercising decision-making authority, and reviewing and approving agreement items.

  • Providing direct supervision and day-to-day leadership to a team of people using human resource methods, techniques, and practices.
  • Monitoring and analyzing program and/or service results, identifying success and areas requiring improvement, and implementing service enhancements and prescribed service standards.
  • Using project management techniques to set goals, workload priorities, and lead teams and operational projects.
What We Offer
  • Career development opportunities, including access to career guidance, tools, resources, and ongoing training.
  • An engaging workplace culture that values diversity, equity, and inclusion.
  • Countless career paths and opportunities for growth and advancement.
  • Flexible working schedules and a range of benefits, including a defined benefit pension plan, health and dental insurance, and employee and family assistance programs.