Experienced Customer Experience Leader

2 days ago


Sydney, Nova Scotia, Canada Mass Markets Full time
Job Title: Experienced Customer Experience Leader

About the Job:

Are you a motivated leader seeking a new challenge in customer service? We're looking for an experienced customer experience leader to join our team at Mass Markets. As a key member of our leadership team, you'll be responsible for overseeing the daily activities of our customer service team and driving exceptional results.

Key Responsibilities:


  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and sales results.
  • Develop and implement strategies to improve customer experience and drive business growth.
  • Coach and develop team members to enhance their skills and performance.
  • Maintain a positive and productive work environment that fosters teamwork and collaboration.
  • Collaborate with other departments to ensure seamless communication and execution of business initiatives.


Requirements:


  • Minimum 3 years of leadership experience in customer service or a related field.
  • Proven track record of driving business growth and improving customer satisfaction.
  • Excellent communication, coaching, and leadership skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.


About Mass Markets:

At Mass Markets, we're dedicated to delivering exceptional customer experiences and driving business growth. We're a dynamic and innovative company that values our employees and customers. If you're a motivated leader looking for a new challenge, we encourage you to apply for this exciting opportunity.

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