British Style Ambassador
3 days ago
An understated style, defined by sophistication and refinement. With taste that is rarefied, yet a touch audacious. Timeless and elegant...but always infused with a charming dash of wit and whimsy.
At Jo Malone London, we celebrate the art of British style with unexpected fragrances and the elegant art of gift giving. Our fragrance specialists are responsible for creating personalized scented statements perfectly suited to our customers' tastes.
The ideal candidate will be passionate about delivering inspirational customer service and have a proven track record in luxury retail sales. Excellent communication skills and the ability to work in a fast-paced environment are essential.
Salary Range: $16.85-$28.30 per hour
We offer a competitive salary, excellent training, and development opportunities, as well as a range of benefits including health insurance, wellness programs, and retirement savings plans.
As a leader in prestige beauty, we value diversity of thought and people. Our team members are driven, goal-oriented, and entrepreneurial-minded individuals who are passionate about delivering exceptional customer experiences.
Responsibilities:
- Demonstrate a customer-centric mindset and values during all touch-points of the customer journey.
- Adeptly adopt and deliver Jo Malone London's Art of Gift Giving standards of excellence.
- Support top-line sales goals and Key Performance Indicators (KPIs) while respecting directives and selling standards.
- Commit to reaching consultative service goals designed to acquire, engage, retain, and grow customer relationships.
- Identify, create, and participate in special events that develop relationships and deliver top-line sales.
- Effectively connect with customers, collaborate with coworkers and management, and demonstrate excellent oral and written communication skills.
Qualifications:
- Proven experience in luxury and/or specialty retail sales.
- Possess a passion for delivering inspirational, authentic, and personalized customer service.
- Excellent communication skills and the ability to perform basic math.
- Previous experience with retail point-of-sale software and proficiency in Microsoft Office.
- Ability to work in a fast-paced environment, including days, nights, weekends, and special events.
We are an equal opportunity employer and welcome applications from diverse candidates.
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