Customer Experience Ambassador

3 weeks ago

Toronto, Ontario, Canada Kit and Ace Full time

As a Customer Experience Ambassador at Kit and Ace, you will be responsible for delivering exceptional customer service and providing a world-class experience in the areas of product and culture. You will be able to speak authentically about who we are and how to use our product. You will love design and value integrity. You will not take yourself too seriously.

Key Responsibilities:

  • Provide exceptional customer service by educating guests about our culture, brand, and product.
  • Successfully communicate special features, benefits, fabric properties, usage, and best care instructions.
  • Contribute to the achievement of daily shop sales targets.
  • Prepare the store for success by replenishing garment styles, folding, sizing, merchandising, and dressing mannequins.
  • Maintain the shop appearance by keeping merchandise stocked and organized, ensuring the showroom is clean and well-presented.
  • Maintain knowledge of in-shop stock availability on the sales floor and in backrooms.
  • Receive and process stock from the warehouse, including unpacking, counting, tagging, folding, sizing, and placing on the floor, with overflow stock in backrooms and assigned storage areas.
  • Assist with re-stocking and pricing duties, including sale and holiday preparation as required.
  • Maintain, clean, and run fitting rooms, return product to the appropriate area.
  • Prepare merchandise for tailoring/alteration as may be required, by completing necessary documentation.
  • Complete assigned clean-up duties.
  • Utilize the Point of Sale system accurately, process payments, refunds, and exchanges, and issue gift cards.
  • Participate in staff training and shop events as scheduled.
  • Support additional duties as directed by the management team.

Competencies:

  • Previous retail experience is preferred.
  • Passion to deliver premier customer service.
  • Driven to exceed customer expectations.
  • Optimistic, passionate, friendly, and authentic.
  • Demonstrates a sense of urgency and is comfortable working in a team-focused environment.
  • Strong communication and interpersonal skills – perceptive to customer needs.
  • Second language skills are an asset.
  • Capable of handling difficult customer-facing conversations and interactions.
  • Honest and positive, and able to effectively receive and communicate feedback.
  • Results-oriented and process-driven, with high expectations of self and team.
  • Work a flexible schedule that includes weekends, evenings, holidays, and special events.

Reports to: Shop Director

Working Team: Shop Team

Works Closely with: Retail Operations, Information Technology (shipping systems), and Brand

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