Group Benefits Operations Coordinator
2 weeks ago
This role plays a vital part in managing the day-to-day administration of group benefits for our clients. The ideal candidate will have strong organizational skills and be able to multitask effectively.
About Us
The Jones DesLauriers Blevins Insurance Group is committed to delivering exceptional service to our clients. We believe that our people are our greatest asset, and we're dedicated to creating a positive and supportive work environment.
Key Responsibilities
- Provide daily administration services to group benefit clients, ensuring accurate and timely processing of claims and other requests.
- Manage employee records, including updating information as necessary to ensure accuracy and compliance.
- Assist callers with plan inquiries and resolve any issues or concerns they may have.
- Redirect calls to the Carrier Claims Office or other administrators as required.
- Process employee changes, such as address updates and new drug cards, efficiently and accurately.
- Support clients with online portal inquiries and login assistance, providing excellent customer service.
- Assist with peer review, auditing, and recordkeeping tasks, maintaining confidentiality and integrity.
Requirements
- Strong computer skills, including proficiency in Microsoft Office and Outlook.
- Excellent customer service and written communication skills, with the ability to communicate complex information clearly.
- Attention to detail, proofreading abilities, and mathematical aptitude, ensuring accuracy and precision.
- Ability to multitask, organize, and prioritize tasks effectively, meeting deadlines and delivering results.
- Flexibility, adaptability, and a positive attitude in a fast-paced environment.
- Excellent problem-solving and conflict resolution skills, resolving issues efficiently and professionally.
- Ability to work proactively and demonstrate initiative and creativity, contributing to the growth and success of the team.
What You Can Expect
If selected, you can expect a thorough pre-screening process, followed by an in-person interview with our hiring team. Our goal is to find the best fit for this critical role, and we look forward to hearing from you.
Estimated salary range for this position is $50,000 - $65,000 per year, based on industry standards and the requirements of the role.
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