Hotel Receptionist
2 weeks ago
Job Title: Hotel Receptionist
Job Summary: We are seeking a highly organized and detail-oriented Hotel Receptionist to join our team at Nova Scotia Ltd. o/a HI Dartmouth. As a Hotel Receptionist, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.
Key Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Requirements:
- Secondary (high) school graduation certificate
- 7 months to less than 1 year of experience
- Ability to work under pressure and maintain attention to detail
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
Work Environment: Hotel, motel, resort
Language: English
Work Hours: 30 to 40 hours per week
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