Hotel Receptionist

4 weeks ago


Dartmouth, Canada Hearthstone Inn Dartmouth Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Hearthstone Inn Dartmouth.

Job Summary:

The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records of guest information.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and process group arrivals and departures.
  • Room Reservations: Take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Provide information on hotel facilities and services, answer telephone calls and relay messages, and assist clients/guests with special needs.
  • Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying, and maintain accurate records of guest information.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year.
  • Work Setting: Hotel, motel, resort.
  • Computer and Technology Knowledge: Multi-line switchboard, word processing software, central reservation system (CRS), and internet.
  • Work Conditions and Physical Capabilities: Attention to detail, standing for extended periods, and working under pressure.
  • Personal Suitability: Client focus, efficient interpersonal skills, excellent oral communication, judgement, organized, reliability, team player, and resourcefulness.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.


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