Hotel Receptionist
4 weeks ago
We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Hearthstone Inn Dartmouth.
Job Summary:The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records of guest information.
Key Responsibilities:- Guest Services: Register arriving guests, assign rooms, and process group arrivals and departures.
- Room Reservations: Take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
- Customer Service: Provide information on hotel facilities and services, answer telephone calls and relay messages, and assist clients/guests with special needs.
- Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying, and maintain accurate records of guest information.
- Education: Secondary (high) school graduation certificate.
- Experience: 7 months to less than 1 year.
- Work Setting: Hotel, motel, resort.
- Computer and Technology Knowledge: Multi-line switchboard, word processing software, central reservation system (CRS), and internet.
- Work Conditions and Physical Capabilities: Attention to detail, standing for extended periods, and working under pressure.
- Personal Suitability: Client focus, efficient interpersonal skills, excellent oral communication, judgement, organized, reliability, team player, and resourcefulness.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Please submit your application, including your resume and a cover letter, to [insert contact information].
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