Intake Coordinator

1 week ago

Surrey, British Columbia, Canada Phoenix Society Full time
Job Summary:

The Intake Specialist plays a vital role in the Mental Health & Substance Use (MHSU) team at Phoenix Society. This position is responsible for coordinating intake processes, ensuring a smooth transition for clients entering our bed-based programs.

Key Responsibilities:
  • Screening & Admissions:
    • Conduct pre-screening and assessment interviews to determine client suitability for our programs.
    • Communicate program structure, services, and guidelines to clients to ensure informed decision-making.
    • Present pre-screening and assessment information to the MHSU and housing teams to determine client suitability and prioritize admission.
  • Administration:
    • Liaise with treatment centers, support recovery programs, addictions and mental health workers, detox shelters, primary care clinics, correction institutions, police, hospitals, outpatient clinics, and housing providers to ensure continuity of care.
    • Ensure compliance with Community Care Facility Licensing and Ministry of Health Services – Mental Health and Substance Use Services standards.
  • Facilities Management:
    • Monitor the computerized Chubb fire safety and security system and work with building stakeholders to address health, safety, and security issues.
    • Ensure a safe, well-maintained, and healthy building environment.
  • Community Engagement:
    • Participate in marketing the Phoenix Centre and Supporting Housing programs to promote community involvement.
    • Maintain knowledge of social, economic, recreational, and educational resources in the community.
Qualifications:
  • Post-secondary diploma in counselling, social work, community services, or equivalent.
  • 1-3 years of experience in an admissions setting and working with marginalized populations, substance use services, mental health, corrections, etc.
  • Satisfactory completion of a Criminal Records Check with vulnerable sector screening.
  • Satisfactory Tuberculosis Screening form.
  • Satisfactory completion of Employee Immunization Record form.
  • First Aid Certificate with CPR.
  • Valid driver's license.
Skills & Knowledge:
  • Knowledge of Windows, Microsoft Word, Excel, and database management systems.
  • Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.
  • Strong problem-solving, analytical, and creative skills with the ability to exercise sound judgment and make decisions based on accurate and timely analysis.
  • Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.
  • Demonstrated commitment to the social sector with a passion for the organization's mission.
Competencies:
  • Approach to Work:
    • Demonstrates initiative, flexibility, adaptability, and resourcefulness.
    • Actively seeks and incorporates feedback to inform continuous self-improvement.
    • Sets goals, creates and implements action plans, monitors progress, and evaluates results.
  • Job Knowledge & Quality of Work:
    • High degree of relevant and current job knowledge and skill.
    • Consistently produces accurate, thorough, high-quality work in a timely manner.
    • Built and promotes a culture of health and safety in the workplace.
  • Judgement & Decision Making:
    • Models independent thinking and creativity.
    • Demonstrates effective problem-solving skills.
    • Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action.
  • Communication and Interpersonal Skills:
    • Expresses themselves clearly and professionally both verbally and in writing.
    • Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex, and confidential situations.
  • Personal Leadership:
    • Models the organization's core values of social justice, teamwork, social innovation, and strength-based practices.
    • Fosters enthusiasm, energy, and commitment.
    • Takes responsibility for personal actions, performance, and health.
  • Teamwork and Collaboration:
    • Effectively works with colleagues to ensure organizational success.
    • Champions positive working relationships with staff and external stakeholders.

Salary for this role is between $27.92 to $29.60 per hour.

CLOSING DETAILS

Application Process: Please apply with a cover letter and resume to (posting address).

Closing Date: Internal applications will be accepted until May 17th days after posting opens) at 5:00pm.

All employees, including laid-off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must notify manager of intent to apply.

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