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Intake Screener Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Intake Screener to join our team at Fraser Health. As an Intake Screener, you will be responsible for providing exceptional administrative support to our clients and staff.
Key Responsibilities- Operate a multi-line switchboard or phone and perform various administrative support functions for an assigned area and/or program.
- Respond to and answer general inquiries related to programs of services.
- Provide reception duties, including answering/directing calls for staff, receiving and relaying messages, and answering/responding to routine or general inquiries.
- Assist with client intake and referrals by obtaining and gathering client information, completing required documentation, and contacting other sources to obtain information for services/admission.
- Schedule and confirm clients for programs and/or services, and establish and maintain waiting lists.
- Perform data entry for the purpose of tracking referrals and/or requests for information by inputting client information or information inquiries into a computerized database.
- Maintain relevant registers and update information as required.
- Set up and maintain filing systems for a variety of records, including client records, correspondence, reports, minutes, directories, and personal information.
- Update client records and ensure client information is updated and completed to implement or complete the service request.
- Perform records management duties, including setting up and maintaining numerical, alphabetical, and subject filing systems, indexing files and materials to be filed, and conducting searches for requested information.
- Process incoming and outgoing mail, faxes, reports/records, and other related documents by receiving, recording, date stamping, sorting, and distributing mail to appropriate staff, and preparing outgoing mail for pickup and/or processing.
- Sign for receipt of packages and shipments.
- Receive invoices for community agencies and process invoices by reviewing office records, comparing invoices against office records, identifying any discrepancies, and forwarding invoices to the Manager for approval.
- Follow up with community providers to resolve discrepancies and refer unresolved issues to the Manager for follow-up action.
- Monitor office supplies and order as necessary, and maintain levels of stationery, office supplies, and resources according to pre-determined levels.
- Arrange meetings/special functions by booking meeting rooms, arranging catering, contacting appropriate personnel, sending invitations, typing and circulating notices and/or agendas from written draft, recording and distributing minutes of the meeting as required.
- Operate office equipment, including photocopiers, shredders, and fax machines, and carry out minor office maintenance, including loading paper, removing paper jams, cleaning glass, and changing toner cartridges.
Grade 12, plus successful completion of an Office Administration or Medical Office Assistant certificate and one year recent related experience, or an equivalent combination of education, training, and experience.
Ability to communicate effectively, both verbally and in writing; physical ability to carry out the duties of the position; ability to work independently and in cooperation with others; ability to operate related equipment; ability to organize and prioritize; ability to type at 60 wpm; knowledge of general office procedures; ability to establish and maintain rapport with clients; knowledge of medical terminology.
