Senior Restaurant Operations Manager

2 days ago


Nanaimo, British Columbia, Canada Little George's Pizza & Pasta North Full time
Job Title: Senior Restaurant Operations Manager

About Us: Little George's Pizza & Pasta North is a leading provider of quality food and excellent customer service. We are seeking an experienced Senior Restaurant Operations Manager to oversee the day-to-day operations of our restaurant.

Job Summary: As a key member of our management team, you will be responsible for supervising staff, training new employees, maintaining high-quality standards, and ensuring exceptional customer satisfaction.

Salary Range: $65,000 - $85,000 per annum, depending on experience.

Key Responsibilities:

  • Supervise and Coordinate Staff Activities: Directly supervise a team of staff members, coordinate tasks, and ensure efficient workflow.
  • Train Staff in Job Duties, Sanitation, and Safety Procedures: Develop and implement comprehensive training programs to enhance staff knowledge and skills.
  • Estimate Ingredients and Supplies Required for Meal Preparation: Accurately forecast ingredient and supply needs to maintain optimal inventory levels.
  • Ensure Food and Service Meet Quality Control Standards: Conduct regular inspections to guarantee that food meets our high-quality standards and that customer service is exceptional.
  • Address Customer Complaints or Concerns: Respond promptly to customer complaints, resolving issues in a professional and courteous manner.
  • Maintain Records of Stock, Repairs, Sales, and Wastage: Accurately record and analyze data to inform business decisions and optimize efficiency.
  • Prepare and Submit Reports: Generate detailed reports on sales, stock levels, and other relevant metrics.
  • Establish Work Schedules: Create efficient work schedules to meet business demands and staff availability.

Benefits: Comprehensive benefits package including health insurance, retirement plan, paid time off, and opportunities for career advancement.

Requirements: 3+ years of experience in restaurant management, excellent leadership and communication skills, ability to work in a fast-paced environment, and strong analytical skills.



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