VIP Concierge Host

1 month ago

Toronto, Ontario, Canada Live Nation Canada, Inc. Full time

Job Summary:

VIP Concierge Host

We are seeking a highly motivated and experienced VIP Concierge Host to join our team at Live Nation Canada, Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences at our state-of-the-art venue, HISTORY.

Responsibilities:

  • Create a warm and inviting environment for all guests
  • Understand guest needs and recommend various spaces throughout the venue to enhance their experience
  • Assist in the nightly sales and execution of VIP spaces
  • Extensive knowledge of venue and event night details to ensure guests experience is maximized
  • Ability to lead and direct guests to various areas of History in a personable and inclusive manner
  • Assist with executing event day operations within premium spaces – guestlist and registration, VIP experiences, handling vendors, talent and meet n' greets
  • Capability to read and assess situations from afar and be able to intercept and help guests if needed
  • Accurate use and understanding of table management systems, knowledge of SevenRooms an asset
  • Communicate with any internal stakeholders on any need to know information regarding guests
  • Assist with any opening or closing tasks as needed
  • Flexibility to perform other job-related duties as required

Qualifications:

  • 2+ years experience in a fast-paced hospitality environment, VIP hospitality or concierge experience a strong asset
  • Strong preference given to those with a previous sales background in a retail or hospitality environment
  • Experience using a reservation system, familiarity with SevenRooms a strong asset
  • You desire the need to make every guest experience as memorable and special as possible
  • Humble, kind-spirited and reliable with a passionate and confident attitude
  • You've found the balance of being respectful and professional whilst being fun and jovial in a work environment
  • Ability to juggle and execute competing priorities while remaining calm and clear
  • You have strong attention to detail and customer service skills
  • You have the ability to take direction and work calmly and effectively under pressure
  • You possess a strong work ethic with a high sense of responsibility in an ever-changing environment
  • You have the ability to work independently and within a team to juggle multiple prioritized tasks
  • Must be able to work evenings, weekends and holidays as required

Physical Requirements/Work Environment:

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

Employment Equity:

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

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