Casino Host
4 weeks ago
Job Summary:
The Casino Host - VIP Experience Specialist is responsible for providing exceptional customer service to high-end players at our casino. This role requires a strong understanding of customer relationships and the ability to deliver personalized experiences that drive loyalty and retention.
Key Responsibilities:
- Develop and maintain relationships with high-end players to understand their preferences and tailor experiences to meet their needs.
- Collaborate with the marketing team to design and implement player development programs that drive engagement and retention.
- Work closely with the operations team to ensure seamless execution of player development initiatives.
- Monitor player activity and adjust strategies to optimize results.
- Provide exceptional customer service to high-end players, responding to their needs and resolving any issues promptly.
Requirements:
- High school diploma; post-secondary education in commerce, marketing, hospitality, public relations, or management an asset.
- Minimum 2 years of marketing experience in sales/sales management; marketing experience, loyalty program experience.
- 2 years experience in a gaming environment preferred.
- Available to work in a 24/7/365-day environment.
- Proficient in Microsoft Office software, including Word, Excel, PowerPoint, Outlook, and Explorer.
- Read and understand command of English language in order to communicate with guests and co-workers.
Work Environment Considerations:
- Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends, and holidays).
- Must be willing to submit to a criminal record check with results acceptable to our organization, standards, and position.
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