Ticketing System Expert

7 days ago

Calgary, Alberta, Canada Ticketmaster Canada LP Full time

About the Role

We are seeking a highly skilled and experienced Client Support Specialist to join our team at Ticketmaster Canada LP. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients, ensuring their day-to-day needs are met, and providing timely problem resolution.

Key Responsibilities

  • Develop and maintain strong relationships with clients, meeting and exceeding service level agreements.
  • Coordinate upgrades and hardware replacements on-site and off-site.
  • Advise and educate clients on procedural guidelines to resolve technical or service questions and concerns.
  • Maintain accurate customer contacts for tracking and reporting purposes.
  • Provide on-site event support and after-hours office support as needed.

Ticketmaster ONE, Host System & Access Control Support

  • Stay up-to-date with the latest working knowledge of Ticketmaster ONE web portal.
  • Remain current with new software and product releases for HOST, TM1 Entry, Archtics, Account Manager, and other technology products.
  • Create and modify reports, including Autypes, Repgens, Mopreps, and advanced reporting.
  • Assist with client onboarding and ongoing maintenance.
  • Act as an expert in all facets of access control products.
  • Basic knowledge of event programming, as it relates to sales channels and consumer experience.
  • Identify and assist in resolving event-related errors.

Product Support

  • Communicate TM product updates, new features, and functionality to clients.
  • Provide support and best practices to clients for all TM products.
  • Assist with new manifest creation.
  • Initial and ongoing training of new features and functionality.
  • Use troubleshooting techniques and tools to identify the root cause of issues.
  • Provide coordination services for networking issues between clients and in-house IT teams.

Our Team

We are a dynamic and diverse team of professionals who are passionate about live entertainment and committed to delivering exceptional service to our clients. We believe in the importance of teamwork, integrity, and belonging, and we strive to create a culture that values and supports our employees.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional who is passionate about customer service and live entertainment, we encourage you to apply for this exciting opportunity.

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