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Customer Solutions Analyst

2 months ago

Markham, Ontario, Canada EWS Group Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Solutions Analyst to join our dynamic team. As a key member of our Construction Division, you will be responsible for providing exceptional customer support and resolving complex issues in a timely manner.

Key Responsibilities
  • Utilize strong problem-solving skills to troubleshoot client issues and provide effective solutions.
  • Maintain a high level of composure under stressful situations and prioritize tasks to meet deadlines.
  • Collaborate with cross-functional teams to expedite resolutions and promote a positive customer experience.
  • Develop and maintain a deep understanding of our software solutions and provide expert guidance to clients.
  • Stay up-to-date with industry trends and best practices to continuously improve customer support services.
Requirements
  • Experience in accounting-based applications, preferably in Construction, Service, and/or related industries.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • Excellent communication and problem-solving skills to effectively resolve client issues.
  • Ability to work collaboratively with cross-functional teams to achieve business objectives.
About Us

Jonas Software is a leading provider of enterprise management software solutions to various industries. We are committed to delivering exceptional customer support and services to our clients. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer support, we encourage you to apply for this exciting opportunity.