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Healthcare Service Coordinator
2 months ago
About the Job
Job Description
Bayshore HealthCare is a leading provider of home and community health care services in Canada. As a Platinum member of Canada's Best Managed Companies Program since 2006, the company is committed to delivering high-quality care to its clients. The On-Call Client Service Coordinator plays a critical role in ensuring that clients receive seamless after-hours care and service.
Responsibilities
- Handle and document after-hour client inquiries for care and service.
- Assess client service needs and schedule licensed and unlicensed employees for care and service.
- Notify clients and field employees regarding schedules as required.
- Complete data entry and maintain accurate current scheduling documentation.
- Handle and document client concerns and complaints.
Requirements
- Minimum secondary school diploma or equivalent.
- Two years of related customer service experience, preferably in healthcare.
- Exceptional organizational and interpersonal skills.
- Proficiency in written and spoken English.
- Proficiency in keyboarding and Windows scheduling software.
Reporting Relationship
The On-Call Client Service Coordinator reports to the On-Call Client Service Supervisor.
