Sales Operations Coordinator

6 days ago

Clarenville, Newfoundland and Labrador, Canada SubC Imaging Full time
About SubC Imaging

We're a passionate team dedicated to delivering innovative products and exceptional customer satisfaction. SubC values sharing ideas and perspectives, providing opportunities to learn and enhance professional skills.

Take advantage of our flexible schedule program in a scenic area, where you can balance work and life. This is a full-time position, based in our office.

The Sales Operations Coordinator Role

The Sales Operations Coordinator at SubC Imaging is the dynamic force that keeps our sales and operations teams connected and thriving. Driven by a positive attitude, a go-getter mentality, and a responsive approach, you'll partner with sales, order fulfillment, accounting, and operations, bringing your social and collaborative spirit to every task.

You'll be the energetic and friendly connector who ensures smooth sales operations, providing exceptional service to both our external clients and internal teams. With your collaborative spirit and proactive nature, you'll thrive in our fast-paced, team-focused environment while driving improvements that help us scale.

Key Responsibilities
  • Invoicing, Order Processing, and Fulfillment Coordination:
    • Handle processing sales quotes/orders, repair requests, trial equipment inventory, and warranty claims with accuracy and timeliness.
    • Coordinate with production and shipping departments to ensure timely and accurate order fulfillment.
    • Manage invoicing for sales orders, rentals, and streaming services, ensuring accuracy and timeliness.
    • Coordinate domestic and international shipping, ensuring efficient and timely delivery.
    • Provide customer updates for orders, repairs, and post-sale support, maintaining high levels of customer satisfaction.
    • Issue, track and report on rental equipment, ensuring all documentation and processes are managed effectively.
    • Utilize reporting tools to monitor and report on the utilization of streaming services.
    • Assist with the accounts receivables process, working closely with accounting to ensure timely payments and resolve any discrepancies.
  • Enterprise Resource Planning System and Data Management:
    • Assist with managing and maintaining the ERP and CRM systems, ensuring customer and product information is up-to-date and sales operations activities are accurately tracked.
  • Cross-Departmental Collaboration and Process Improvement:
    • Act as a key liaison between sales, order fulfillment, accounting, and operations teams, ensuring seamless communication and collaboration.
    • Continuously review and improve sales operations processes to enhance efficiency and effectiveness.
    • Support ad-hoc projects and initiatives that contribute to the overall success of sales operations.
Requirements
  • Diploma in Business Administration, or a related field, or equivalent experience.
  • Experience with enterprise resource planning (ERP) systems such as Acumatica or similar.
  • Proficiency in CRM systems such as Salesforce and Google Workspace (Google Docs, Sheets, Slides, Gmail, Drive, Calendar and Tasks).
  • Strong organizational skills with attention to detail and the ability to manage multiple priorities simultaneously.
  • Excellent communication skills, both written and verbal, using in-person, video conference, email, and telephone communication methods, with a collaborative and proactive approach.
  • A driven, energetic, and outgoing personality with a positive attitude and a strong sense of initiative and responsibility.
What We Offer
  • Hourly pay: At SubC, we believe in mutual transparency and trust, paying our employees an hourly wage that reflects their value to the company.
  • Flex time: We offer flexible scheduling to allow our employees to manage their work and personal life effectively.
  • Vacation: Two weeks vacation (to start), one extra vacation day each year of employment, additional paid time off during Christmas week, provincial statutory holidays plus three additional SubC holiday days.
  • PTO days: Five days per year.
  • Health/dental coverage: Sun Life industry standard with Health Spending Account.
  • Matched RRSP plan: We match our employees' contributions to their retirement plans.
  • Wellness program: A spending account for fitness equipment/memberships and various initiatives throughout the year focusing on physical, mental, and financial wellness.
  • Employee Giving Program: A charitable giving program with a fund amount of $250 to donate to your charity/non-profit of choice.
  • Continuous Learning & Development: A professional development plan to help our employees continue honing their skills.

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