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Store Director
1 month ago
Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.
Job Title: Store ManagerWe are seeking a highly motivated and experienced Store Manager to lead our team at our Ottawa location. As a Store Manager, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high-performing team.
Key Responsibilities:- Proactively drive and increase sales volume through listening to guest's needs and through a solid understanding of Knix's suite of products.
- Coach and provide feedback to associates on maximizing sales while balancing service.
- Maintain operational excellence by training the team on cycle counting + inventory management best practices to ensure accuracy of product counts, timely receipt of shipment, and loss prevention.
- Ensure team members maintain the visual standards of the store at all times to create a world-class shopping experience.
- Support the Marketing initiatives with on-the-ground execution of logistics for special events through the use of marketing collateral.
- Support with the openings and operations of future stores and pop-ups for Knix, which may include but is not limited to onboarding and training of staff, initial store set-up from an operational and merchandising perspective, and event execution.
- Creating a memorable employee experience through orientation, onboarding, and ongoing training + development.
- Previous experience in a retail management role leading a similar size team and/or store volume.
- Ability to lead your team to drive business results and deliver excellence in the customer experience.
- Proven experience recruiting, developing, and retaining a high performing team who consistently meet and exceed store KPIs.
- The ability to problem solve and exercise appropriate decision-making to produce optimal results.
- Experience planning + executing community events both in-store and out-of-store is an asset.
- Open availability to ensure business needs are met including evenings, weekends, and holidays.
- Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases.
- Flexibility - A schedule that includes Sunday and Monday off As well as vacation days, floater days, sick days and more.
- Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions.
- Family - A Parental Leave Top-Up Program up to 80% of your salary.
- Savings and Retirement: Company GRSP Program that matches up to (3%) of your pay.
- Work Environment- A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work.
- Product Discount- Generous employee discounts that offer up to 50% on your favourite Knix products.
- Career Advancement- Monthly, quarterly, and semi-annual awards and recognition and the opportunity to advance in your career - We are growing FAST.
You have a pulse on what Knix customers want and know how to attract, engage, and delight them throughout the client experience.
You thrive in a dynamic environment and have the ability to think on your feet.
You understand what we all experience in fitting rooms and are a natural at making others feel comfortable.
You have business acumen to support critical thinking, a bias for action when decision-making, and an entrepreneurial mindset when problem-solving.
You're a people-first leader who empowers + engages their team to drive business results.
You're passionate about our customers and inspired by Knix and our mission.
