Store Director

4 weeks ago

Ottawa, Ontario, Canada Tapestry Full time

Job Summary

The Store Director will be responsible for leading the strategic development of the business and achieving the stores' financial goals through strong leadership, development of the skills of the store sales teams, and the development of a strong client base in the area.

Key Responsibilities

  • Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach, and the development of a personal business trade.
  • Development of business driving initiatives that build a repeat business or that attracts a new clients in all locations.
  • Ensure each store is actively utilizing their client books in order to generate increased sales.
  • Ensure teams are compliant will all clientele standards and thank you note policy.
  • Ensure all associates complete the sales training program.
  • Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of client service and sales.
  • Ensure that members of management in both locations are effectively utilizing the DOR program to take ownership of the business in their respective areas of responsibilities.

Leadership Presence/Steward of Talent

  • Achieve financial success through coaching to improvement of measurable statistics that positively impact the stores performance.
  • Network, recruit, hire, train, and motivate qualified sales teams that effectively represent and communicate the Kate Spade brand to our clients.
  • Develop a talent pool to achieve succession planning goals.
  • Provide specific development for the store manager, assistant managers, and supervisors by assigning accountabilities and training with consistent follow-up and feedback.
  • Utilize mid-year and annual review process as a tool for employee development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary.
  • Network and create positive relationships in the community that result in business generation, awareness of the Kate Spade brand, and builds a bench strength of qualified candidates to fill key open positions.

Building Brand Equity

  • Strategically partner with the Kate Spade New York corporate team and serve as the primary liaison between corporate headquarters with store team and direct manager.
  • Build strong business relationships with employees, vendors, and clients as a brand ambassador of the company.
  • Understand and able to communicate the Kate Spade brand aesthetic, brand philosophy, and lifestyle to the sales teams and client.
  • Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
  • Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, and opportunities to increase sales.
  • Communicate client feedback and quality issues in order to improve client service and sales.
  • Adhere to all company policies and procedures with integrity.

Operational Excellence

  • Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing facility.
  • Conduct regular store meetings to ensure accurate and consistent communication with employees.
  • Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
  • Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping, and receiving in order to maintain the integrity of the inventory.
  • Oversee loss prevention policies and procedure to be 100% compliant.

Physical Requirements

  • Available to work store schedule, as needed, including evenings and weekends.
  • Standing for extended periods of time.
  • Able to safely lift boxes up to 40 pounds.
  • Comfortable climbing ladders.

Skills and Abilities Required

  • Possession and desire for excellence; motivated and results driven.
  • Proven ability to develop and retain top talent.
  • Proven ability to better business results year over year.
  • Exceptional client service skills.
  • Proven leadership and organizational skills.
  • Strong business acumen; including, retail math and P&L responsibility.
  • Proven ability to work with retail operating systems.
  • Excellent verbal and written communication skills.
  • Strong work ethic; ability to problem solve.

Education and Experience Required

  • 5+ years management experience in luxury goods or a comparable retail environment with a focus on clienteling.
  • Multi-store management experience.
  • Bachelor's degree preferred.

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