Service Operations Director

2 months ago

Ottawa, Ontario, Canada Brandt Full time

Service Operations Director

**Job Summary**

Brandt is seeking a Service Operations Director to lead our customer-facing service support functions in the Southern Ontario region. As a key member of our team, you will be responsible for executing our strategic business plan and overseeing the development of our branch service teams.

**Key Responsibilities**

* Execute our customer support business plan and strategies to drive profitability in our service departments
* Assist stores in guiding and building succession plans for each store and their key roles
* Review financials for your stores and conduct monthly reviews with your team to identify areas of focus
* Develop plans for improved performance of each department
* Review and follow up on branch visit report cards to ensure clear lines of sight on action items
* Support the implementation of 5S and Lean principles in our stores
* Ensure dealer audit criteria are met at the stores

**Requirements**

* Knowledge of heavy machinery dealer business practices
* Understanding of customer support processes, specifically service operations
* Skill in interpersonal communications, negotiation, and conflict resolution
* Knowledge of products, customers, markets, and competitors
* Keen understanding of branch operations for service
* Financial acumen with a focus on branch GLs
* Ability to teach financial acumen to your managers

**What We Offer**

Brandt is a leading provider of agricultural and construction equipment, and we offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment.

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