Senior Product Marketing Manager

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable, and better place. Be a part of a global community on a mission to make a real impact.

Position Overview:

This is a cross-functional role working with our Commercial teams across marketing, sales, and customer success. Product marketing connects our product strategy to the tactics needed to drive success in sales and marketing, ultimately delivering business impact by growing account-based revenue. This role reports into the Director, Marketing and will be instrumental in driving growth across whitespace and account expansion.

Key Responsibilities:

• • Collaborate on the GoTo Market strategy for our entities product, in close collaboration with marketing, sales, and customer success.
• • Provide a wide range of foundational insights, including market analysis, TAM, ICPs, personas, customer journey mapping, competitive analysis, VoC, etc.
• • Equip sales, customer success, and the broader marketing team with consistent and compelling messaging that drive adoption of our solutions and bring voice of market and customer to life.
• • Build effective, targeted content, sales collateral, and sales enablement tools to accelerate sales and help customers find valuable use cases.
• • Design multi-channel campaigns through targeted digital, content, event, and web marketing efforts, creating a platform for Field Marketing and Sales Development to produce campaigns and amplify messaging to achieve revenue and customer engagement targets.
• • Supported by global initiatives, enable sellers with training, tools, assets, and experiences that drive pipeline and revenue.
• • Create and implement annual and quarterly marketing plans that identify market opportunities, articulate core messaging, and compelling content that will drive leads and opportunities for sales teams.
• • Lead the development and execution of cross-functional go-to-market (GTM) strategies for our GRC platform of solutions to drive new opportunities, product growth, and adoption.
• • Play a pivotal role in developing compelling positioning + messaging for our GRC platform.
• • Collaborate with Marketing, Sales, Product, Enablement, and other cross-functional teams to champion and execute market research, sales + marketing enablement, positioning, and buyer persona initiatives.
• • Work with the Product Strategy team to define, monitor, and evolve Diligent's competitive, analyst, and industry position to accelerate our product development and innovation.
• • Define success criteria and measure the impact of Product Marketing efforts.
• • Interpret + leverage data insights to validate GTM strategies, positioning + messaging, product growth, and drive continual improvements.
• • Use customer, partner, and market intelligence to deliver meaningful insights and identify new market opportunities – serving as a key voice of the market/customer to our Product and Engineering teams.
• • Define market problem and value prop to detail Product-Market fit for current product capabilities for to establish GTM strategy for global new customer acquisition or customer expansion opportunities.
• • Define strategies for pricing and packaging your product to align with Land/expand opportunities.
• • Define end-to-end product solutions within our existing platform (the collection of capabilities including data integrations, platform features, and APIs, terminology, and content that together build our products).
• • Execute new product introductions cross-functionally to prepare the product for market, our teams for market, and the market for our products.
• • Conduct market, competitor, and customer research and analyze customer and global market feedback to continuously define positioning, packaging, messaging, and pricing for your products.
• • Be the product expert that sales and pre-sales can call to support in strategic opportunities or new product introductions.
• • Be the market and product expert for Sales Enablement so that they can educate the sales and marketing organization at scale.
• • Collaborate with Marketing Communications to ensure they understand your product's positioning, message, buyers, value prop.
• • Collaborate regularly with technical product management to prioritize initiatives and bring key customer and market insights to their teams.
• • Lead Product Launch activities.
• • Maintain individual product roadmap to align product vision, market expansion strategy, and targeted market opportunity, and prioritize initiatives with Technical Product Managers.
• • Maintain your own product demo environment with test data.

Required Experience/Skills:

• • B2B product marketing experience in technology, corporate data/information, finance, or professional services companies preferred.
• • Ability to craft compelling stories, collateral, and tools around technology products and services for both business and technical buyers.
• • Experience working with partners and agencies to develop sophisticated marketing materials that drive impact with enterprise and mid-market buying committees.
• • Demonstrated insights experience to be able to deeply understand our market, customers, and competition and then integrate into product development and GoTo Market strategies.
• • Proven track of owning projects end-to-end and working autonomously, focusing on key outcomes amidst competing priorities and tight deadlines.
• • Experience in executing operational and GoTo Market plans that require input and execution from multiple teams.
• • You will have a strong understanding of SaaS-based solutions and product marketing best practices and have a passion for technology. Working closely with the Marketing, Product Management, Enablement, Sales, and Customer Success teams, you are comfortable in a rapidly growing environment that demands a combination of technical product knowledge, exceptional storytelling, and positioning skills, and the ability to interface at multiple levels and across multiple functions in the organization.
• • 8+ years of experience in marketing strategy development and cross-functional execution in a B2B SaaS environment.
• • 5+ years of relevant experience within a product marketing or technical marketing role.
• • A proven track record of writing performance-driven product marketing plans that translate into measurable adoption results.
• • Considerable experience influencing cross-functional stakeholders at the senior leadership level.

Preferred Experience/Skills:

• • Strong project management skills with the ability to prioritize effectively.
• • Strong analytics skills: ability to distill raw data into actionable insights, and create clear, concise, and actionable reports.
• • Self-starter and entrepreneurial attitude, including ability to take initiative and comfortable navigating white space.
• • Experience targeting multiple segments, and comfortable with forecasting and attribution across campaigns and initiatives.
• • Excellent written, verbal communication, and negotiation skills.
• • Excellent relationship-building skills and a strong positive attitude.

What Diligent Offers You:

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining, and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable, and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.