Retail Customer Service Representative Mississauga West

1 week ago


Mississauga, Ontario, Canada Purolator Inc Full time

Customer Service Excellence at Purolator Inc

At Purolator Inc, we're committed to delivering exceptional customer experiences. As a Retail Customer Service Representative in our Mississauga West location, you'll play a vital role in ensuring our customers receive the best possible service.

Key Responsibilities:

  • Serve customers in a courteous and efficient manner over the phone and in person.
  • Upsell and cross-sell corporate products and services.
  • Handle customer complaints and inquiries, resolving issues promptly and professionally.
  • Work collaboratively with Head Office, local management, drivers, and other corporate partners to maintain excellent customer service standards.
  • Build positive relationships with customers, vendors, and key contacts.
  • Assist customers with shipping details and account challenges, and load, scan, and log freight.
  • Cash reconciliation, including deposits and key control.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and independently.
  • Experience working in a retail or customer service environment, preferably with technology.
  • Ability to lift 70lbs and stand for 3-hour intervals.
  • Professional communication skills, including oral and written communication, and listening skills.

Working Conditions:

Retail Center Environment; Warehouse Environment.



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