Customer Service Representative

1 day ago

Mississauga, Ontario, Canada Scotiabank Full time
About Scotiabank

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families and their communities achieve success through a broad range of advice, products and services.



Job Description

We are seeking an experienced Customer Service Representative to join our team in Mississauga, Ontario. As a key member of our Client Service team, you will play a vital role in providing exceptional service to our clients and partners.




  • You will be responsible for operating independently to execute day-to-day operations within authorized limits, reviewing and processing high volumes of daily transactions originated by customers, management or a B/F system.
  • Ensuring customer identification is executed through Authentication processes and acting as a dedicated point of contact for day-to-day service activities and providing service and support to our clients and partners as required.
  • You will respond to client and partner inquiries, concerns, or complaints and presenting solutions or alternatives, escalating to supervisor as required.
  • Business Units supported include, but are not limited to: Commercial Banking, Small Business, Corporate, Retail Banking, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, and other units (as applicable).


Requirements

To be successful in this role, you will require:




  • A post-secondary education or a minimum of 1 year of relevant working experience in Financial Services or a related industry.
  • A working knowledge of Retail, Corporate and Commercial products, services and procedures.
  • Proven customer service skills, as well as flexibility to adapt to changing environments.
  • A thorough knowledge of the Bank's transactional services.
  • Effective communication (written & verbal) and Organizational Skills.
  • A working knowledge of Microsoft Office (Excel, Word, and Outlook).


Salary

The estimated salary for this role is approximately $55,000 - $65,000 per year, depending on experience.



Location

This role is based in Mississauga, Ontario, with national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.

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