Retail Customer Service Representative Mississauga West

4 weeks ago


Mississauga, Ontario, Canada Purolator Inc Full time

Customer Service Role at Purolator Inc

At Purolator Inc, we're committed to delivering exceptional customer experiences. As a Customer Service Representative in our Mississauga Retail Center, you'll play a vital role in ensuring our customers receive the best possible service.

Key Responsibilities

  • Provide exceptional customer service to our clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with our team to achieve sales targets and provide a positive customer experience.
  • Upsell and cross-sell our corporate products and services to customers.
  • Handle customer complaints and inquiries, using problem-solving skills to resolve issues.
  • Work with our Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellence in customer service.
  • Build positive relationships with customers, key contacts, and vendors.
  • Assist customers with shipping details and account challenges, using technology to resolve issues.
  • Load, scan, log, and call resolution freight, ensuring accuracy and efficiency.
  • Cash reconciliation, including deposits and key control.
  • Communicate effectively with our team, customers, and key partners, both orally and in writing.

Requirements

  • Excellent customer service skills, with the ability to problem-solve and work under pressure.
  • Ability to work in a team environment and independently, with a strong focus on customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and key contacts.
  • Ability to lift 70lbs and stand for 3-hour intervals, with a strong focus on safety and attendance.
  • Experience working in a retail environment, with a strong focus on customer service and sales.
  • Experience using technology, including POS systems, an asset.

Working Conditions

Our Mississauga Retail Center is a dynamic and fast-paced environment, with a strong focus on customer service and sales. As a Customer Service Representative, you'll work in a retail center environment, with opportunities to work in a warehouse environment as needed.



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