Retail Customer Service Representative Mississauga West
4 weeks ago
Customer Service Role at Purolator Inc
At Purolator Inc, we're committed to delivering exceptional customer experiences. As a Customer Service Representative in our Mississauga Retail Center, you'll play a vital role in ensuring our customers receive the best possible service.
Key Responsibilities
- Provide exceptional customer service to our clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with our team to achieve sales targets and provide a positive customer experience.
- Upsell and cross-sell our corporate products and services to customers.
- Handle customer complaints and inquiries, using problem-solving skills to resolve issues.
- Work with our Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellence in customer service.
- Build positive relationships with customers, key contacts, and vendors.
- Assist customers with shipping details and account challenges, using technology to resolve issues.
- Load, scan, log, and call resolution freight, ensuring accuracy and efficiency.
- Cash reconciliation, including deposits and key control.
- Communicate effectively with our team, customers, and key partners, both orally and in writing.
Requirements
- Excellent customer service skills, with the ability to problem-solve and work under pressure.
- Ability to work in a team environment and independently, with a strong focus on customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and key contacts.
- Ability to lift 70lbs and stand for 3-hour intervals, with a strong focus on safety and attendance.
- Experience working in a retail environment, with a strong focus on customer service and sales.
- Experience using technology, including POS systems, an asset.
Working Conditions
Our Mississauga Retail Center is a dynamic and fast-paced environment, with a strong focus on customer service and sales. As a Customer Service Representative, you'll work in a retail center environment, with opportunities to work in a warehouse environment as needed.
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