Retirement Operations Leadership Opportunity

2 weeks ago

Toronto, Ontario, Canada Manulife Full time

About the Role:

We are seeking a seasoned leader to spearhead our Retirement Operations team in North America. This individual will be responsible for delivering exceptional customer experiences across Canada and the US, leveraging deep customer insights and business acumen.

Key Responsibilities:

  • Set the bar for data-driven decision making within Operations
  • Build relationships with key customers and distribution partners to drive retention and new business
  • Sponsor Processing: Onboard over 10,000 plans in the US and Canada, including amendments in Canada Advisor and TPA support
  • Sponsor Services: Deliver day-to-day administration support and services across TPAs, Advisors, Market Sources, and Sponsors
  • Sponsor Support: Ensure compliance with industry regulations, supporting Taft Hartley and DB segments in the US
  • Payroll Processing: Execute timely and accurate setup, record keeping, and payroll financial transactions
  • Member & Participant Processing: Process participant and member transactions

Requirements:

  • Previous background and expertise in Retirement Record keeping
  • 15+ years of experience leading Operations teams, demonstrating best-in-class service delivery and top-quartile engagement scores
  • Able to inspire and motivate a large team, recruiting, retaining, and growing top talent
  • Financially savvy, seasoned leader conversant in expense line drivers
  • Demonstrated business acumen, analytical skills, and problem-solving skills
  • Strong verbal and written communication skills, interpersonal skills to build relationships at all levels
  • Ability to work effectively within a matrixed, geographically dispersed team, leveraging knowledge across the organization
  • Highly developed influencing and negotiating skills

Competencies:

  • Emblematic of Manulife's values
  • Organized, self-directed, efficient, and able to manage complexity
  • Collaborative and transparent working style
  • Open, honest, and direct approach
  • Flexible, steady under pressure, willing to switch gears quickly
  • Strong team player enabling GWAM Ops strategy execution

Estimated Salary Range: $171,200 - $317,700 CAD per annum, depending on local market conditions and relevant job-related factors.

Benefits:

  • Comprehensive health, dental, mental health, vision, short- and long-term disability insurance coverage
  • Adoption/surrogacy and wellness benefits
  • Paid time off program, including holidays, vacation, personal, and sick days
  • Statutory leaves of absence

About Us:

Manulife Financial Corporation is a leading international financial services group, helping people make informed decisions and improve their lives. With a global presence, we provide financial advice, insurance, and wealth management solutions for individuals, groups, and institutions.

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