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Retail Sales Professional

2 months ago

Montreal, Quebec, Canada Tapestry Full time
Job Summary

We are seeking a highly motivated and results-driven Sales Associate III to join our team at Tapestry. As a Sales Associate III, you will play a critical role in driving sales and delivering exceptional customer service to our clients.

Key Responsibilities
  • Drive Sales and Revenue Growth
    • Meet or exceed sales targets and contribute to the overall revenue growth of the store
    • Develop and implement effective sales strategies to drive sales and increase customer engagement
  • Provide Exceptional Customer Service
    • Deliver personalized and attentive service to customers, ensuring a positive and memorable shopping experience
    • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Operational Excellence
    • Ensure the store is maintained to the highest standards of cleanliness and organization
    • Process transactions accurately and efficiently, including handling cash, credit card transactions, and returns
Requirements
  • Experience
    • 1-3 years of previous sales experience, preferably in a luxury retail service environment
  • Education
    • High school diploma or equivalent; college degree preferred
  • Skills
    • Knowledge of cash register systems and basic computer skills
    • Ability to communicate effectively with customers and team members
    • Ability to work a flexible schedule, including nights, weekends, and holidays
Competencies
  • Drive for Results
    • Can be counted on to exceed goals successfully
    • Is consistently one of the top performers
  • Customer Focus
    • Is dedicated to meeting the expectations and requirements of internal and external customers
    • Gets first-hand customer information and uses it for improvements in products and services
  • Creativity
    • Comes up with a lot of new and unique ideas
    • Easily makes connections among previously unrelated notions
  • Interpersonal Savvy
    • Relates well to all kinds of people up, down, and sideways
    • Builds rapport and constructive and effective relationships
  • Learning on the Fly
    • Learns quickly when facing new problems
    • Is a relentless and versatile learner
  • Perseverance
    • Pursues everything with energy, drive, and a need to finish
    • Seldom gives up on anything before finishing, especially in the face of resistance or setbacks
  • Dealing with Ambiguity
    • Can effectively cope with change
    • Can shift gears comfortably