Customer Experience Associate

4 weeks ago

Vancouver, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide exceptional customer service and support to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Assist clients with a range of financial transactions, including deposits, withdrawals, and bill payments.
  • Work closely with colleagues to ensure that clients receive a seamless and personalized experience.
  • Contribute to the ongoing improvement of our branch customer experience through service and advice.
  • Support the achievement of business objectives by promoting products and services to clients.
  • Participate in process improvement opportunities and contribute to a positive work environment.

Requirements:

  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in a customer-facing role.
  • Post-secondary or undergraduate degree in a related field is preferred.
  • Mandarin or Cantonese language skills are considered an asset.

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are committed to being a leader in customer experience and are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Total Rewards Package:

We offer a comprehensive Total Rewards package that includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development:

We are committed to providing the support our colleagues need to thrive both at work and at home. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

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