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Customer Support Specialist

2 months ago

Drummondville, Quebec, Canada Randstad Full time

Role Summary: As a Customer Support Specialist, you will be responsible for providing high-quality support to our customers through various communication channels. This includes resolving customer complaints, answering queries, and escalating complex issues to senior team members when necessary.

Key Responsibilities:

  1. Respond to customer inquiries: Address customer concerns and queries in a timely and professional manner.
  2. Resolve customer issues: Work closely with customers to understand their problems and provide effective solutions.
  3. Escalate complex issues: If necessary, escalate complex issues to senior team members for further assistance.

Requirements:

  • Excellent communication skills: Strong written and verbal communication skills are essential for this role.
  • Problem-solving skills: Ability to analyze customer issues and provide effective solutions.
  • Customer service skills: Ability to provide high-quality customer service and support.