Service Representative Lead

6 days ago


Pickering, Ontario, Canada Drive Autogroup Full time

Drive Autogroup is seeking a highly skilled Service Representative Lead to play a key role in our goal of delivering an exceptional guest experience. In this dynamic position, you will be responsible for coordinating and supporting all efforts to establish an industry-leading guest experience for our dealership clientele.

Key responsibilities will include:

  • Managing service appointments and ensuring timely follow-up with customers
  • Providing exceptional customer service and ensuring customer satisfaction
  • Collaborating with other departments to develop prompt guest service communication
  • Directing and tracking leads and potential customers
  • Providing after-purchase care and maintaining customer satisfaction
  • Updating records and entering customer information into our data management system
  • Generating leads to determine if customer vehicle needs have changed
  • Meeting or exceeding monthly goals

Qualifications for this role include:

  • Excellent communication skills
  • Knowledge of CDK and/or Xtime is a definite asset
  • Ability to utilize multiple computer programs at one time
  • Sales experience
  • Excellent customer service skills
  • Automotive knowledge is an asset but not necessary
  • 1-2 years of customer service experience in a call center environment is preferred

Drive Autogroup offers a supportive work environment, competitive compensation plans, and opportunities for growth and development.



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