Service Representative Lead
4 weeks ago
Drive Autogroup is seeking a highly skilled Service Representative Lead to play a key role in our goal of delivering an exceptional guest experience. In this dynamic position, you will be responsible for coordinating and supporting all efforts to establish an industry-leading guest experience for our dealership clientele.
Key responsibilities will include:
- Managing service appointments and ensuring timely follow-up with customers
- Providing exceptional customer service and ensuring customer satisfaction
- Collaborating with other departments to develop prompt guest service communication
- Directing and tracking leads and potential customers
- Providing after-purchase care and maintaining customer satisfaction
- Updating records and entering customer information into our data management system
- Generating leads to determine if customer vehicle needs have changed
- Meeting or exceeding monthly goals
Qualifications for this role include:
- Excellent communication skills
- Knowledge of CDK and/or Xtime is a definite asset
- Ability to utilize multiple computer programs at one time
- Sales experience
- Excellent customer service skills
- Automotive knowledge is an asset but not necessary
- 1-2 years of customer service experience in a call center environment is preferred
Drive Autogroup offers a supportive work environment, competitive compensation plans, and opportunities for growth and development.
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Pickering, Ontario, Canada Drive Autogroup Full timeDrive Autogroup is seeking a highly skilled Business Development Representative to coordinate and support all efforts to establish an industry-leading "Guest experience" for dealership clientele.Key Responsibilities:Coordinate and schedule service appointmentsHandle guest inquiries in an efficient and timely mannerWork with other departments to develop...