Multilingual Financial Services Representative

1 week ago


Pickering, Ontario, Canada goeasy Ltd. Full time

Discover a career opportunity with goeasy Ltd., a leading Canadian company providing non-prime leasing and lending services. We are seeking a skilled Multilingual Financial Services Representative to join our team.

About the Role

This pivotal position involves serving as a primary liaison for merchant partners across Canada, delivering exceptional service and resolving inquiries and concerns. As a key business-to-business role, you will foster strong relationships with partners, acting as a trusted advisor and advocate.

Responsibilities:
  • Provide timely and accurate support to merchant partners, ensuring an exemplary service experience.
  • Demonstrate comprehensive knowledge of our services and resolve partner issues with a solution-oriented approach.
  • Communicate effectively with partners through phone and email.
  • Maintain strong relationships with partners, promoting their success and satisfaction.
Requirements:
  • Bilingual in English and French.
  • At least one year of experience in customer service, preferably in a contact center setting.
  • Exceptional communication and interpersonal skills.
  • Ability to thrive in a dynamic, fast-paced team environment while maintaining a professional demeanor.
  • Strong problem-solving skills and capacity to make informed decisions quickly.
  • Computer savvy and able to learn internal software.
About Us

We are a publicly-traded company on the TSX, offering a wide range of financial products and services. Our subsidiary, LendCare Capital Inc., provides point-of-sale consumer finance and technology solutions to over 10,000 businesses.

Why Join Us?

We believe that diversity, inclusion, and equal opportunity employment are essential to creating a positive work culture. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request throughout the recruitment process.



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